Kierra Henning
Davenport,IA
Summary
Flexible hard worker ready to learn and contribute to team success.
Talented Production Worker offering 3 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
Davenport, IA
02.2024 - 12.2024
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted in packaging and labeling of products for shipment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Handled hazardous materials safely following prescribed regulations.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Representative
MSC Industrial Supply
Davenport, IA
09.2023 - 01.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Developed positive relationships with customers through friendly interactions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Answered customer inquiries via phone, email, and chat.
Production Tech
Servpro of Davenport
Davenport , IA
09.2020 - 11.2021
- Collected hazardous or non-hazardous waste using correctly labeled barrels or other containers and transferred to collection areas.
- Wrote reports about processes and presented to executives.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Reported and documented unsafe conditions and faulty equipment.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
Repack Associate
SC2 Inc - Supply Chain Services & Solutions
Milan , IL
07.2019 - 04.2020
- Accomplished production goals by working with speed and accuracy.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
- Efficiently packaged [Type] and [Type] items, maintaining consistency to meet fulfillment deadlines.
- Recorded order processing updates by entering information correctly.
- Documented product transfers and shipments to keep records current and accurate.
- Measured product sizes with [Number]% accuracy using [Tool] to determine packaging equipment needs, packing options and product specifications.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Paint Prep
XPAC
Milan , IL
04.2019 - 05.2019
- Readied vehicles for painting by removing accessories and masking surfaces with tape or paper to protect from paint.
- Inspected work areas after each shift to ensure proper cleanliness and organization.
- Worked with [Number] other team members to meet strict project completion deadlines.
CNA
Manor Care
Bettendorf, IA
04.2017 - 10.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Supported diagnostic and treatment procedures by setting up and operating specialized medical equipment.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Assisted with adequate nutrition and fluid intake.
- Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Provided support with bathing, toileting, grooming, and washing.
- Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
- Assisted over [Number] residents with daily needs, personal hygiene, dressing and facility transfers.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Maintained composure and efficiency during rapid response situation and emergency codes.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
- Assisted physicians with examinations and patient scans during diagnostic processes.
- Completed daily patient charting on computer with [Software] and [Software].
- Monitored fluid intake and output levels to evaluate electrolyte imbalances.
- Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Used sterile techniques to prepare patients for procedures.
- Guaranteed accurate, timely flow of information by maintaining [Number] patient charts and updating healthcare team on patient status.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Triaged patients by phone and provided general assistance for basic and advanced needs.
- Collaborated with [Number] interdisciplinary teams to carry out doctor's orders and provide optimal treatment.
- Provided pre- and post-operative care to [Number] patients per week.
Education
GED -
Scott Community College
Davenport, IA05.2012
Certified Nursing Assistant -
Scott Community College
Davenport, IA09.2013
Skills
- Materials handling
- Testing and troubleshooting
- Product assembly
- Quality control
- Failure mitigation
- Materials loading
- Safety compliance
- Customer service
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Task prioritization
- Cleanliness standards
- Friendly, positive attitude
- Calm under pressure
- Multitasking Abilities
- Communication
- Dependable and responsible
- PPE use
Timeline
Warehouse Associate
Amazon
02.2024 - 12.2024
Customer Service Representative
MSC Industrial Supply
09.2023 - 01.2024
Production Tech
Servpro of Davenport
09.2020 - 11.2021
Repack Associate
SC2 Inc - Supply Chain Services & Solutions
07.2019 - 04.2020
Paint Prep
XPAC
04.2019 - 05.2019
CNA
Manor Care
04.2017 - 10.2018
GED -
Scott Community College
Certified Nursing Assistant -
Scott Community College