Kierra Henry
Houston,TX
Summary
Client-focused operations professional with 5+ years of experience supporting small businesses, service-based environments, and community-centered work. Skilled in scheduling, workflow optimization, client communication, and retention. Known for improving operational efficiency, maintaining strong client relationships, and delivering consistent, high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Owner & Lead Barber (Client Experience Specialist)
Key Barbering & Wellness
05.2025 - Current
- Delivered personalized customer experiences to 200+ recurring clients, maintaining an 85–90% retention rate through consistent service quality and relationship management
- Conducted detailed client consultations to understand needs, preferences, and expectations before service delivery
- Managed scheduling, booking systems, and client communication to ensure smooth daily operations
- Resolved client concerns in real time, ensuring satisfaction and strengthening long-term loyalty
Lead Barber & Barbershop Manager
Millie's Salon & Barbershop
07.2023 - 05.2025
- Led customer service operations, improving client experience and contributing to a consistent increase in monthly clientele
- Handled customer concerns, complaints, and service recovery while maintaining strong brand reputation
- Trained team members on service standards, communication, and client interaction, improving team performance by 30%+
- Supported daily operations including scheduling, workflow coordination, and client flow management
Barber & Client Experience Specialist
Asepsis
11.2021 - 05.2023
- Delivered high-quality haircuts and grooming services, ensuring client satisfaction.
- Maintained cleanliness and organization of workstations to adhere to health regulations.
- Assisted in training junior barbers on techniques and customer service best practices.
- Developed strong client relationships, fostering repeat business through personalized service.
Education
Bachelor of Science - Speech And Hearing Sciences
Lamar University
Beaumont, TX05-2017
Skills
- Administrative Support
- Documentation & Reporting
- Time Management & Multi-Tasking
- Crisis Support & De-escalation
- Customer relations
- Relationship building
- Verbal and written communication
- Data entry
Certification
- CPR & AED Certified – American Heart Association
Issued: April 2026
Timeline
Owner & Lead Barber (Client Experience Specialist)
Key Barbering & Wellness
05.2025 - Current
Lead Barber & Barbershop Manager
Millie's Salon & Barbershop
07.2023 - 05.2025
Barber & Client Experience Specialist
Asepsis
11.2021 - 05.2023
Bachelor of Science - Speech And Hearing Sciences
Lamar University