Naobi Garcia
Jersey City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales & medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
years of professional experience
Work History
Client Experience Specialist
Hear USA
07.2023 - Current
- Maintain Client charts and ensure information is up to date
- Use current client care scheduling systems to enter client information, transactions, appointment tracking and scheduling
- Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
- Enter stock and customer orders, perform weekly inventory audits to ensure accuracy
- Maintain detailed and accurate record of cash and bank deposits and perform all end of day processes and reports/settlements
- Maintains a clean, inviting, and friendly environment
- Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning and repair functions to the device
- Call insurance companies and communicate efficient customer information
- Verify insurance benefits and eligibility for each client prior to appointment day
- Responding to inquiries regarding insurance eligibility, coverages, policy changes, claims submissions, and billing clarifications
Cashier/Server
China Taste
10.2022 - 10.2023
- Greeted customers promptly and responded to questions
- Maintained the work area and kept the cash drawer organized
- Assisted customers by providing information and resolving complaints
- Keep check-out areas clean, organized and well-stocked to maintain an attractive store
- Maintained cleanliness and presentation of the stock room and production floor
- Welcomed customers, offering assistance to help find store items
Medical Assistant & Receptionist
Muticare Physicians
09.2022 - 09.2023
- Company Overview: Gynecologist
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Called patients to confirm scheduled appointments and obtain additional details
- Answered multi-line phone systems and directed callers to requested personnel and departments
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Entered insurance, demographics and health history into the patient database
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Took messages from patients and promptly related to appropriate staff
- Straightened up and cleaned each patient room, cleaned trash bags and sanitized chairs
- Gynecologist
Education
GED -
FLVS
Orlando, FL01.2022
Skills
- Multitasker
- Cash Handling
- Bilingual
- Price Identification
- Customer Transaction
- Call Response and Transfer
- Cash Register Operations
- Cleaning and Sanitizing
- Cooperative Attitude
- Honest and Dependable
- Problem-Solving
- Complaint Resolution
- Honest and Ethical
- Reliable and Responsible
- Fundamental Leadership Skills
- Inventory Management
- Attention to Detail
- Data Entry
- Time Management
- Communication Skills
- Medical terminology
- Sales Support
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Organizational Skills
- Active Listening
- Decision-Making
- Task Prioritization
- Goal Setting
- Administrative and Office Support
- Inbound Call Management
- Call Center Operations
- Call Documentation
- Staff education and training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Client Experience Specialist
Hear USA
07.2023 - Current
Cashier/Server
China Taste
10.2022 - 10.2023
Medical Assistant & Receptionist
Muticare Physicians
09.2022 - 09.2023
GED -
FLVS
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