ALEXIS TORRES
Nanuet,New York
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.Passionate about patient care and aptitude for front desk duties as demonstrated over the months . Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
HEAR USA
05.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Beauty Supervisor
Sephora @ Kohls Store
08.2021 - 04.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours.
- Demonstrated expert knowledge of various beauty brands and products for accurate guidance of clients'' needs.
- Conducted regular staff meetings for effective communication of goals, updates, and feedback.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Improved overall social media presence with consistent branding guidelines across all platforms.
Customer Experience Corrdinator
TJMAXX
10.2020 - 08.2021
- Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
Social Media Intern
Cornerstone Communications, LLC
09.2019 - 01.2021
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Designed and presented social media campaign ideas.
- Conducted daily updates to social media profiles to boost company online presence.
- Improved overall social media presence with consistent branding guidelines across all platforms.
- Contributed to mock-ups, email campaigns, and social media content.
- Leveraged scheduling tools to maintain a consistent posting schedule while maximizing exposure during peak engagement hours.
Communications Intern
350 NYC
09.2016 - 12.2020
- Enhanced brand visibility by creating and distributing engaging press releases, blog posts, and social media content.
- Assisted in the development of internal and external communication strategies, resulting in improved stakeholder relations.
- Boosted website traffic with search engine optimization techniques and well-crafted content.
- Developed compelling marketing materials for various channels, increasing audience engagement and brand awareness.
Education
Bachelor of Business Administration Marketing - Marketing
Pace University
12.2020
Master of Science - Marketing
Pace University
12.2020
Skills
- Communication
- Organizational
- Interpersonal
- Client Services
- Sales Planning
- Advertising
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Scheduling
- Document Scanning
- Office Supply Management
- Schedule and calendar management
Timeline
Administrative Assistant
HEAR USA
05.2024 - 08.2024
Beauty Supervisor
Sephora @ Kohls Store
08.2021 - 04.2024
Customer Experience Corrdinator
TJMAXX
10.2020 - 08.2021
Social Media Intern
Cornerstone Communications, LLC
09.2019 - 01.2021
Communications Intern
350 NYC
09.2016 - 12.2020
Bachelor of Business Administration Marketing - Marketing
Pace University
Master of Science - Marketing
Pace University
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