Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierra Johnson

Cedar Hill,TX

Summary

Proven track record in enhancing customer satisfaction at GM Financial through expert complaint handling and efficient call management. Skilled in report generation and fostering positive experiences, demonstrating a unique blend of consultative sales (hard skill) and proactive behavior modification (soft skill). Achieved significant improvements in service delivery by leveraging customer service software. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

GM Financial
Arlington,TX
07.2020 - Current
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Teacher

Children’s Courtyard
Mansfield, TX
04.2017 - 04.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Education

North Crowley High School
Fort Worth, TX
06.2015

Skills

  • Report Generation
  • Consultative Sales
  • Data Entry
  • Paperwork Processing
  • Call Management
  • Customer Service
  • Complaint Handling
  • Professional telephone demeanor
  • Call center experience

Timeline

Customer Service Representative

GM Financial
07.2020 - Current

Assistant Teacher

Children’s Courtyard
04.2017 - 04.2020

North Crowley High School
Kierra Johnson