
Proven track record in enhancing customer satisfaction at GM Financial through expert complaint handling and efficient call management. Skilled in report generation and fostering positive experiences, demonstrating a unique blend of consultative sales (hard skill) and proactive behavior modification (soft skill). Achieved significant improvements in service delivery by leveraging customer service software. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.