Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Goodrum

Charlotte,North Carolina

Summary

Experienced police officer and customer service representative with 8+ years in law enforcement and public service. Skilled in conflict resolution, emergency response, and customer satisfaction. Streamlined patient navigation, reducing appointment scheduling time by 20% in 6 months.

Overview

10
10
years of professional experience

Work History

Security Officer

Advocate Health
Charlotte, NC
06.2024 - Current
  • Provide unarmed security presence across hospital grounds to ensure safety of patients, staff, and visitors.
  • Completed certified training in Taser deployment and CPI (Crisis Prevention Intervention) techniques.
  • Monitor surveillance systems and patrol assigned areas to detect and prevent unauthorized activities.
  • Respond to incidents calmly and effectively, using de-escalation strategies when needed.
  • Document and report any safety concerns or incidents per hospital policy.

Security Officer

Executive Investigation & Security, Inc.
Buffalo, NY
01.2019 - 01.2021
  • Monitored premises to prevent theft, violence, or infractions of rules.
  • Conducted regular patrols of assigned areas, ensuring safety and security.
  • Reported suspicious activities and coordinated with law enforcement when necessary.
  • Maintained detailed daily activity reports and incident documentation.
  • Assisted with emergency response and crowd control during high-risk situations.

Customer Service Rep

IQOR
Charlotte, NC
11.2024 - Current
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Demonstrated expertise in knowledge of policies and procedures related to client policies.
  • Full-time

Police Officer

Department of the Navy
Virginia Beach, VA
12.2023 - 11.2024
  • In carrying out this mission, my designation requires that I protect life, property, and the civil rights of individuals, to prevent, detect, and investigate violations of laws, rules, and regulations involving accidents, crimes, and misconduct involving misdemeanors and felonies.
  • Make arrest, detain violators, assist in the prosecution of criminals, and serve as a source of assistance to persons in emergencies.
  • Trained to protect Federal property from hazards such as sabotage, espionage, trespass, theft, fire, and accidental or willful damage and destruction.
  • Required by law to enforce pertinent administrative rules and regulations governing traffic control, parking, building or other facility access, and breaches in physical security controls such as locks, fences, gates, or other barriers.

Security Officer

Allied Universal
Buffalo, NY
10.2015 - 11.2020
  • Respond to incidents and critical situations in a calm, problem solving manner.
  • Participate in industry specific security/safety training programs.
  • Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activity.

Customer Service Representative

Buffalo Metropolitan Transportation Center
Buffalo, NY
01.2016 - 08.2018
  • The duties and responsibilities include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
  • Conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.

Education

Riverside Institute of Technology

Skills

  • Communication
  • Conflict Resolution
  • Crime Prevention
  • Customer Needs Assessment
  • Customer Service
  • Data Entry
  • Emergency Response
  • Firearms Handling
  • Healthcare Coordination
  • Law Enforcement
  • Patient Navigation
  • Patrol
  • Phone Etiquette
  • Sales Lead Generation
  • Security Operations
  • Time Management
  • Traffic Control

Timeline

Customer Service Rep

IQOR
11.2024 - Current

Security Officer

Advocate Health
06.2024 - Current

Police Officer

Department of the Navy
12.2023 - 11.2024

Security Officer

Executive Investigation & Security, Inc.
01.2019 - 01.2021

Customer Service Representative

Buffalo Metropolitan Transportation Center
01.2016 - 08.2018

Security Officer

Allied Universal
10.2015 - 11.2020

Riverside Institute of Technology

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