Kierra Malone
Thomasville,AL
Summary
I am knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
9–1-1 Dispatcher
City Of Thomasville
08.2023 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
Production Operator/Forklift Driver
Huffmaster
09.2018 - 08.2021
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Documented production information via daily system logs and discussed issues with management.
- Demonstrated strong capacity for team building by leading site preparation team to complete mission-critical projects on time or ahead of schedule.
- Instructed team members on safety protocols and monitored workers' adherence to such measures.
- Demonstrated effective communication skills through positive interactions with site managers, outside contractors and junior on-site staff.
- Used equipment properly to avoid workplace hazards or injuries.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Production Operator
Golden Dragon
04.2015 - 09.2017
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Documented production information via daily system logs and discussed issues with management.
- Replaced worn-out machine parts and produced tests for quality standards.
- Operated top-of-the-line equipment while adhering to safety procedures and effectively generated results.
Education
High School Diploma -
Sweet Water High School
Skills
- Information Gathering and Relay
- Problem-Solving
- Computer Skills
- Database Queries
- Critical Thinking
- Map Reading Skills
- Information Intake
- Emergency Medical Instruction
- Crisis Management
- Emergency Assessment
- Police and Fire Procedures
- Computer-Aided Dispatching
- Basic Life Support Understanding
- Decision-Making
- Call Management
- Works Well Under Pressure
- Active Listening
- System Maintenance
- Teamwork and Collaboration
- Information Documentation
- Report Generation
- Paperwork Processing
- Account Updating
- Information Security
- Materials Handling
- Assembly and production
- Material quality inspection
- Material quality control
- Equipment Operation
- Product Assembly
- Quality Assurance
Additional Information
- Willing to relocate: Anywhere
Timeline
9–1-1 Dispatcher
City Of Thomasville
08.2023 - Current
Production Operator/Forklift Driver
Huffmaster
09.2018 - 08.2021
Production Operator
Golden Dragon
04.2015 - 09.2017
High School Diploma -
Sweet Water High School