James Patrick
Grand Rapids,MI
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management. Seeking a challenging position where I can use my talents and experience to expand my skills and knowledge. Secure a responsible career opportunity to fully utilize my training skills , while making a significant contribution to the success of the company. A great team player and also independent with a will-do attitude , phenomenal communication skills and strong user focus .
Overview
7
7
years of professional experience
Work History
Teller/ Personal Banker
Fifth Third Bank
01.2022 - 08.2024
- Assisted customers with simple account transactions such as deposits, withdrawals, and domestic and international transfers
- Also assisted customers with credit cards, loans, mortgages etc
- Responded to customer inquiries, complaints, and comments daily and determined corrective action for the high-call volume department
- Assisted customers with suspected fraud and took steps to refund money, freeze accounts, and reissue banking cards related to checking and savings accounts
- Answered inbound phone calls in a fast paced work environment, providing timely and excellent customer service
- Processed transactions, including money transfer, deposits and withdrawals, and data entry to update customer files
- Develop and maintain relationships with clients
- Collaborate with investment bankers to attract new corporate clients
- Build relationships and provide financial advice to commercial clients
Team Leader
FedEX
10.2020 - 12.2021
- Operating a forklift
- Organizing work schedules for everyday workers
- Making sure all of the delivery trucks were organized and the quantity of items matched before sending out the trucks
- Organizing team meetings to come up with new and better strategies for better efficient work ethic
- Loading and unloading trucks
- Repalletizing/Rewrapping freight
- Became a FedEx delivery driver
Supervisor /District Manager
SEARS
06.2017 - 09.2020
- Oversee and manage multiple locations according to the company guidelines and policies
- Hire qualified and talented staff at each location
- Develop training techniques and motivate team members to perform well
- Visit each store regularly to perform productivity audits
- Make changes or recommendations to staff on how to improve performance
- Ensure that all locations comply with companies policies
- Address customer service issues and problems in district performance
- Make decisions based on financial analysis
- Meet performance objectives and initiatives from upper management
Education
H.S Diploma -
Grand Rapids Christian High School
Grand Rapids, MI05.2019
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
Timeline
Teller/ Personal Banker
Fifth Third Bank
01.2022 - 08.2024
Team Leader
FedEX
10.2020 - 12.2021
Supervisor /District Manager
SEARS
06.2017 - 09.2020
H.S Diploma -
Grand Rapids Christian High School