Kierra Martin
Riverview,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reputable professional brings strong phone speaking skills paired with in-depth knowledge of Microsoft Word , Excel and payroll systems. Offers vast experience connecting customers with products and services. Flexible, offering 5 years of successfully resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports
Overview
4
4
years of professional experience
Work History
Breastfeeding Peer Counselor
Florida Department of Health Hillsborough County
Brandon , FL
01.2023 - 01.2024
- Taught new mothers how to feed infants.
- Facilitates breastfeeding support on daily basis for 10-20 new and active mothers.
- Provides weekly follow-up consultation calls to new mothers.
- Boosts community members' health knowledge through participation in health fairs and events.
- In person consultations, presentations and provide breastfeeding related services
Esthetician
Self Employed Services
Akron, OH
01.2021 - 01.2023
- Provided excellent customer service and skin care treatments to all clients.
- Performed Microdermabrasions, Derma-planes and Oil planes.
- Performed Micro-needling and Chemical Peels
- Performed basic and advance Facials.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
- Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
- Meticulously maintained spa appearance and cleanliness.
- Pursued continuing education to learn new advances in skin condition treatments.
- Improved appearance of clients' skin through non-surgical processes.
- Educated clients on skin care procedures and products.
- Conducted private client consultations.
- Full service wax. Brows, Face, Bikini, Brazilians.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Built repeat client base to increase profits and stabilize cash flow.
- Met with clients to discuss needs, service preferences and special requests.
Receptionist
Pro Model and Talent
Akron, OH
01.2020 - 03.2020
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Entered data in excel software to keep records of client/potential client information.
- Managed payroll and handed out checks.
Casual Cashier
Aldis Inc.
Akron, OH
08.2019 - 03.2020
- Accurately handled payments daily in cash and credit cards payments for grocery and ALDI Finds products.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answering questions and offering advice.
- Resolved issues regarding customer complaints and escalated worsening concerns to Management for remediation.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Stayed up to date on current item discounts to support promotions.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Welcomed customers, offering assistance to help find necessary store items.
Education
Real Estate License - Real Estate
Tampa School Of Real Estate
Tampa, FL10.2022
Military Police Law Enforcement
Echo Company Ft. Leonward Wood MP BN
2017
High School Diploma - General
Ellet High school
2016
Advanced Esthetician/Manicurist
Raphaels School Of Beauty Culture
Alliance, OHSkills
- Communicating with clients
- Interpersonal skills
- Sound decision-making
- Effective customer upselling
- Flexibility
- Price memorization
- Client satisfaction
- Perform well in high-demand, fast-paced environments
- Consultations
- Outstanding client care
- Materials Development
- Plan of Care Development
- Data Gathering and Analysis
- Customer Service
- Organizational Skills
- Reliable & Trustworthy
- Microsoft Office
- Active Listening
- People Skills
- Good Work Ethic
- Team Management
- Critical Thinking
- Problem Resolution
- Friendly, Positive Attitude
- Flexible Schedule
- Conflict Resolution
Timeline
Breastfeeding Peer Counselor
Florida Department of Health Hillsborough County
01.2023 - 01.2024
Esthetician
Self Employed Services
01.2021 - 01.2023
Receptionist
Pro Model and Talent
01.2020 - 03.2020
Casual Cashier
Aldis Inc.
08.2019 - 03.2020
Real Estate License - Real Estate
Tampa School Of Real Estate
Military Police Law Enforcement
Echo Company Ft. Leonward Wood MP BN
High School Diploma - General
Ellet High school
Advanced Esthetician/Manicurist
Raphaels School Of Beauty Culture
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