Kierra McQueen
Detroit,US
Summary
Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations. Motivated and detail-oriented marketing professional with flexible and versatile nature. Proficient at maintaining sense of humor under pressure. Branding and social media expert. Knowledgeable marketing professional with 6 plus years in developing, implementing and managing public relations strategies and activities. Superb communication skills with talent in developing innovative public relations and marketing strategies.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Davita
Detroit, US
10.2023 - Current
- Create and publish monthly newsletter for kidney patients
- Identify, resolve or escalate any issues as appropriate for prompt and effective resolution
- Support and educate clients on our services
- Accurately maintain and update reports.
- Know, understand and follow teammate guidelines, employment policies and department or company procedures
- Participate as requested in special projects and team initiatives
- Maintain inventory
- Filing and answering calls
- Act as a liaison between the clients, teammates, and billing office to resolve any issues
- Assist with any clients billing issues and charts
- Speak with other providers in correlation with issues or question regarding the clients
- Managed communication with over 30 external providers monthly to resolve client issues, enhancing inter-organizational relationships and ensuring client satisfaction.
Administrative Assistant
Eliema Regeneration
Oak Park, US
02.2022 - 09.2023
- Identify, resolve or escalate any issues as appropriate for prompt and effective resolution
- Support and educate clients on our services
- Complete routine work without supervision
- Accurately maintain and update reports
- Shadow new hires to mentor and provide training as needed
- Know, understand and follow teammate guidelines, employment policies and department or company procedures
- Participate as requested in special projects and team initiatives
- Maintain inventory
- Filing and answering calls
- Act as a liaison between the clients, teammates, and billing office to resolve any issues
- Assist with any clients billing issues and charts
- Speak with other providers in correlation with issues or question regarding the clients.
Automotive Sales Consultant
ROC Family of Companies
Detroit, US
11.2021 - 01.2022
- Thrived in a fast-pace sales environment
- Matched clients with appropriate vehicles
- Coached team members on how to drive sales
- Troubleshoot and guide clients through online sales processes
- Answer inbound and outbound calls
- Pitch financing and back-end insurance products.
Customer Experience Representative
Xenith Football Helmet Company
Detroit, US
06.2018 - 09.2020
- B2B Sales representative with collegiate football teams and the NFL
- Implemented plan to reduce produce speed without losing profit lose alongside company CEO and COO
- Accounting
- Tracked, updated, and managed sales activity in companies CRM system.
Education
Bachelor of Arts - Journalism
Oakland University
Rochester, MichiganSkills
- Adobe Photoshop
- Excel
- Word
- Powerpoint
- Indesign
- Canva
- Media Alerts
- Press Releases
Accomplishments
In July of 2023, I collaborated within a community wide event throughout neighboring cities in Detroit, MI. I created and published the Press Release for the annual event. Several news stations, and media outlets immediately picked up on the story to cover it.
- Collaborated on a project regarding the development of “72 Day: A day of community highlights”.
- Achieved a successful publication by completing a Press Release with accuracy and efficiency.
Timeline
Administrative Assistant
Davita
10.2023 - Current
Administrative Assistant
Eliema Regeneration
02.2022 - 09.2023
Automotive Sales Consultant
ROC Family of Companies
11.2021 - 01.2022
Customer Experience Representative
Xenith Football Helmet Company
06.2018 - 09.2020
Bachelor of Arts - Journalism
Oakland University