Kierra Morris
Hinesville,GA
Summary
Well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong, adaptable organizational skills; eager to secure any entry-level position.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Chewy
01.2022 - Current
- Self motivated and able to work in a team oriented environment
- Have excellent verbal and communication skills
- Assist customers and engage with any technical problems, informational questions, and placing orders
- Handled refunds and exchanges
- Answered constant flow of calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Medical Assistant
Dr. Jallow’s Office
09.2020 - 01.2022
- Assist doctor with eye injections and laser procedures
- Greet and assist patients into exam rooms accordingly
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Managed multi-line phone system and pleasantly greeted patients and scheduled appointments
- Prepare patients for examination while documenting patient’s medical information
- Perform basic imaging testing (Oct Scan)
- Record patient history and checked visual acuity
- Administer eye drops to dilate patients
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Cashier
Wingstop Restaurant
12.2019 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Clean equipment, restroom, and lobby for closing and opening
- Engaged with customers to ensure certainty with busy wait times
Internship Student
Miami Dade Internship, AFSCME Local
06.2018 - 07.2019
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Responded to customer inquiries over the phone as well as directed them to the appropriate staffing
- Executed responsibilities on a daily basis with office equipment
- Answered incoming telephone calls, took down messages and provided information.
- Scheduled appointments
- Data Entry
Education
Social Work
Miami Dade College
Miami, FL2025
High School Diploma -
Hialeah Senior High School
Miami, FL2020
Skills
- Excellent communication with strong attention to detail with customer discussions
- Work independently and well with others
- Build up good relationships with staff and peers
- Work/multi-task in a fast-paced environment while maintaining focus
- Patience with finding distinguishing ways to deescalate a problem and solve it accordingly
- Professional phone etiquette
- Proficient with Microsoft Word, Power Point, Excel, Data entry and Outlook
- Proficient with Copy machines, Fax machines, and Printers
- Time Management
- Creativity
- EMR systems
- Insurance Verification
- Patient Greeting and Registration
Timeline
Healthcare Customer Service Representative
Chewy
01.2022 - Current
Medical Assistant
Dr. Jallow’s Office
09.2020 - 01.2022
Cashier
Wingstop Restaurant
12.2019 - 10.2020
Internship Student
Miami Dade Internship, AFSCME Local
06.2018 - 07.2019
Social Work
Miami Dade College
High School Diploma -
Hialeah Senior High School