UX/UI Design
Hi, I’m
Kierra Nelson
Professional Scrum Master
Washington,DC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Professional Scrum Master with definitive leadership qualities, strong critical thinking, and decision-making skills. Adept in multiple Agile methodologies, stakeholder management, and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
8
years of professional experience
4
years of post-secondary education
1
Certification
Work History
Medline IndustriesBaltimore, MD
Medical Supply Technician
08.2022 - 02.2023
Job overview
- Operated, adjusted, and monitored over 1,000 units daily per account of diagnostic equipment and other machines used during procedures.
- Developed and maintained medical equipment databases for five accounts, leading to UMMS adoption to expand ReNewal program.
- Monitored inbound/outbound shipments weekly, ensuring adequate inventory levels per account to keep all medical equipment properly stocked.
- Demonstrated high level of initiative and creativity, gaining extensive knowledge in data entry, analysis and reporting.
- Identified issues regarding procurement, infectious control, and data management, liaising between medical staff and upper management to provide solutions.
- Cultivated interpersonal skills by collaborating with medical personnel to confirm availability of medical equipment for patient care, ultimately ensuring overall program alignment between vendor and client.
AmazonAlexandria, VA
Delivery Courier
07.2022 - 10.2022
Job overview
- Received award for establishing lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong interpersonal and communication skills with dispatchers, upper management, peers, and customers to ensure trust and credibility.
- Maximized processes by managing delivery schedules and prioritizing based on urgency, driving safely at all times to avoid accidents and harm.
- Safely loaded 150-300 packages into delivery vehicle daily, minimizing damage while handling receipt, storage, identification and delivery of products during transit.
CurativeArlington, VA
Team Leader, COVID-19 PCR Testing Site
01.2021 - 02.2022
Job overview
- Conducted training to employees, communicating KPI's to promote productivity and commitment to friendly service.
- Verified adherence to HIPAA and other local, state and national guidelines.
- Selected and negotiated with vendors to secure necessary equipment for initial site setups and installations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Oversaw test personnel scheduling to maintain diagnostic availability and maximize supplied tests.
- Built strong relationships daily, with anywhere from five to 1,000 patients, through positive attitude and attentive response.
- Developed and maintained relationships among testing team, suppliers, and communities in Northern VA and Washington, DC through account development.
- Collected and recorded information in electronic medical records.
- Worked with team to identify areas of improvement and devised solutions based on findings.
StarbucksWashington, DC
Barista
08.2015 - 05.2020
Job overview
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Maintained, operated, and troubleshot espresso machines, blenders, commercial coffee brewers, coffee pots, and other food and beverage equipment.
- Created superlative coffeehouse experience at Washington, DC's flagship store in Dupont Circle through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and loyalty.
- Maintained accurate inventory counts for multiple stores throughout DC, Maryland, and Virginia to meet customer demands and sustain operations based on location.
- Collaborated with cafe management to design and implement promotional strategies for upcoming cafe items, as well as upcoming local events such as DC Pride 2019.
- Made and served brand-specific café beverages with focus on speed, quality and consistency,
FedExUpper Marlboro, MD
Warehouse Package Handler
09.2019 - 03.2020
Job overview
- Used hand-held scanners and physical logs to track item movements, verifying accuracy of shipping information on packages to avoid mishaps in delivery.
- Lifted, assembled, and loaded packages weighing 50-100 pounds on conveyor belts to transport items.
- Streamlined material delivery processes at high volumes of up to 20,000 packages per shift by removing jams in blocked conveyor system and assisting inbound, outbound, and distribution: ultimately increasing efficiency and reducing downtime.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
Washington-Liberty High SchoolArlington, VA
High School Diploma
09.2012 - 06.2016
Hampton University, Hampton, VA, USHampton, VA
No Degree from Health Sciences
05.2001
University Overview
- Received merit-based scholarship.
- Member of NSBE and DMV Pre-Alumni Council
- Dean's List Fall 2016-Fall 2017
- Awarded 2nd Place in BOTS competition.
Year Up, National Capitol RegionWashington, DC
No Degree from Project Management
05.2001
University Overview
- Relevant Coursework: Microsoft Office Specialist Exam Prep and Scrum Training.
- Professional development completed in Project Management.
- Received Professional Scrum Master-1 certification.
- Continuing education in foundational SQL basics.
George Washington University, TheWashington, DC
Bootcamp from Computer Engineering
05.2001
University Overview
- Capstone Project: PetFind-r , Project Coordinator and UX/UI Engineer.
- Brief Project Description: This full stack application was developed to give thanks to our four-legged friends by prioritizing their day-to-day routines, with the idea of ensuring their health and happiness is always noted. With Petfind-r, owners can easily stay up to date with their pets': health, age, upcoming appointments, misc.
- Continuing education in web development.
Skills
Agile Workflow
Programming
Attention to Detail
Adaptive and creative
Performance monitoring
Cultural Awareness
Analytical and Critical Thinking
Business processes and procedures
Attention to confidentiality
Accomplishments
- Collaborated with team of four in the software development life cycle approach of "Beer Me" website application.
Software
Microsoft Office Suite
Certification
PSM-1, Scrum.org - July 2022
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Supply Technician
Medline Industries
08.2022 - 02.2023
Delivery Courier
Amazon
07.2022 - 10.2022
PSM-1, Scrum.org - July 2022
07-2022
Team Leader, COVID-19 PCR Testing Site
Curative
01.2021 - 02.2022
Warehouse Package Handler
FedEx
09.2019 - 03.2020
Barista
Starbucks
08.2015 - 05.2020
Washington-Liberty High School
High School Diploma
09.2012 - 06.2016
Hampton University, Hampton, VA, US
No Degree from Health Sciences
05.2001
Year Up, National Capitol Region
No Degree from Project Management
05.2001
George Washington University, The
Bootcamp from Computer Engineering
05.2001