Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kierra Oliver

Macon,GA

Summary

Detail-oriented professional with strong customer relations skills. Proven ability in conflict resolution and payment processing, ready to enhance client satisfaction and operational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Delta Dental Insurance
10.2022 - 05.2026

1. assisted clients with selecting insurance policies

2. assist callers with claims, benefits, and payments

3. maintain accurate customer records and documentation

4. processed new applications, renewals, policy changes and cancellations

Security Guard

Graphic Packaging International
04.2023 - 05.2023
  • Monitored facility access and ensured compliance with security protocols.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Responded promptly to alarms and incidents, maintaining safety and order.
  • Collaborated with law enforcement during investigations and emergency situations.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.

Machine Operator

US Cotton Division
09.2021 - 02.2022
  • Operated machinery to produce high-quality cotton products, ensuring adherence to safety standards.
  • Monitored production processes to maintain efficiency and minimize downtime.
  • Conducted routine maintenance on equipment to prevent malfunctions and ensure optimal performance.
  • Trained new operators on machinery usage and safety protocols, fostering a collaborative work environment.

Packer Associate

Amazon
10.2019 - 09.2021

Process and package customer orders

Maintain production in a fast paced environment

Verify shipments and inventory

Collaborate with team members

Environmental Technician

Coliseum Medical Center
04.2018 - 05.2019

Maintained sanitation and safety standards

Performed detailed cleaning and infection-control procedures

Ensured patient rooms were properly prepared and sanitized

  • Trained junior staff on environmental protocols and safety procedures.

Aerospace Defense and Coating

Aerospace Defense and Coating
06.2012 - 03.2015

Prepared materials and equipment for production processes.

Maintained quality standards and workplace safety compliance

Assisted production teams in meeting operational deadlines

Daycare Class Assistant

Glenwood Preschool Academy
04.2010 - 12.2011
  • Assisted lead teachers in planning and implementing age-appropriate educational activities.
  • Supported classroom management by maintaining a positive learning environment for students.
  • Coordinated communication between parents and staff regarding student progress and events.
  • Developed individualized support strategies for students with diverse learning needs.
  • Supported classroom management efforts by enforcing school policies and maintaining high standards for behavior among students.
  • Enhanced student participation by incorporating interactive activities and group projects in the classroom.
  • Mentored new assistants on classroom procedures and best practices for engagement.

Classroom Monitor

The Learning Place Academy
08.2008 - 01.2010
  • Supervised classroom activities to ensure student safety and engagement.
  • Collaborated with teachers to implement effective behavior management strategies.
  • Monitored student progress and provided feedback on academic performance.
  • Assisted in organizing educational materials and resources for lessons.
  • Developed and maintained a positive classroom environment that promoted learning.
  • Assisted teachers with checkout and check-in of educational materials.
  • Developed good relationships with students and staff.

Education

High School Diploma -

Southwest High School
Macon Ga
05-2007

Skills

  • Microsoft Excel
  • Conflict resolution
  • Call center experience
  • Customer relations
  • Payment processing
  • Call center operations
  • Forklift Certification
  • CPR/First Aid Cert

Certification

Forklift

CPR/ First Aid

Timeline

Security Guard

Graphic Packaging International
04.2023 - 05.2023

Customer Service Representative

Delta Dental Insurance
10.2022 - 05.2026

Machine Operator

US Cotton Division
09.2021 - 02.2022

Packer Associate

Amazon
10.2019 - 09.2021

Environmental Technician

Coliseum Medical Center
04.2018 - 05.2019

Aerospace Defense and Coating

Aerospace Defense and Coating
06.2012 - 03.2015

Daycare Class Assistant

Glenwood Preschool Academy
04.2010 - 12.2011

Classroom Monitor

The Learning Place Academy
08.2008 - 01.2010

High School Diploma -

Southwest High School