Kierra Passon
Burleson
Summary
Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
Target
Midlothian
03.2021 - Current
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
Shift Leader
Panda Express
Cleburne
08.2018 - 03.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Evaluated employee performance, delivering individualized feedback and praise.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
Cashier
Muy Hamburger
Fort Worth
09.2017 - 02.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05.2019
Skills
- Freight labeling
- Product verification
- Shipping and receiving
- Quality control
- Customer relations
- Retail sales customer service
- Sales expertise
- Shipping and receiving understanding
- Problem-solving abilities
Timeline
Warehouse Associate
Target
03.2021 - Current
Shift Leader
Panda Express
08.2018 - 03.2021
Cashier
Muy Hamburger
09.2017 - 02.2018
High School Diploma -
Cleburne High School