Kierra Pitts
Birmingham,AL
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
1
1
year of professional experience
Work History
Package Room Assistant
UAB SHRL
08.2023 - Current
- Logs and sorts packages to the assigned place
- Emails residents to retrieve packages
- Assist residents in retrieving their packages and logging them out
- Assist mail carriers in identifying packages locations and unloading packages into the correct places
- Maintains a customer service front when assisting residents and mail carriers
Resident Assistant
UAB SHRL
08.2022 - Current
- Enhances resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organizes social events for residents to foster a sense of community, education, and belonging.
- Serves as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Supports students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Manages front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Respondes to room transfers, incident reports, and maintenance requests.
Summer Conference Assistant Position
UAB SHRL
05.2023 - 08.2023
- Enhanced conference attendee experience by providing exceptional customer service and assistance throughout events.
- Assisted in the setup and breakdown of conference spaces, contributing to a seamless transition between events.
- Collaborated with team members to address logistical challenges and improve overall conference operations.
- Preparing spaces for attendees by cleaning bed spaces and adding new linens, wiping down surfaces, and restocking needed materials
- Handled sensitive information discreetly while managing confidential guest lists.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
Birmingham, AL04.2025
Skills
- Resourcefulness
- Proactive mindset
- Active listening
- Team player attitude
- Multitasking capabilities
- Customer service focus
- Strong communication
- Problem-solving abilities
- Empathy and compassion
- Reliability
Timeline
Package Room Assistant
UAB SHRL
08.2023 - Current
Summer Conference Assistant Position
UAB SHRL
05.2023 - 08.2023
Resident Assistant
UAB SHRL
08.2022 - Current
Bachelor of Science - Psychology
University of Alabama At Birmingham