Kierra Settles
Washington,D.C.
Summary
Dynamic, qualified, and highly ethical individual seeking a position within an organization where I can use my experience to help the company meet and surpass its goals; expert in analyzing data, resolving problems, and providing exceptional customer service to personnel; a proven diligent professional who has been consistently praised as an efficient hard worker by staff and management.
Overview
4
4
years of professional experience
Work History
Unarmed Security Officer
Admiral Security
01.2021 - 01.2022
- Patrolled all floors for customer and employee safety
- Patrolled outside premises for any trespassing, loitering, soliciting, vandalism, and improper behaviors
- Monitored all employees and visitors into the facility, initiate inappropriate screening prior to entering the building, and ensure high-end security
- Provided emergency services to the facility in case of an emergency and restrict the movement of people to ensure safety
- Identified any security violation and ensure immediate communication to client representatives or management
- Managed and monitored all client property and ensure the prevention of any damages
- Performed regular patrols on a facility on foot.
Security Officer
General Security Services
01.2019 - 01.2020
- Patrolled all floors for customer and employee safety
- Patrolled outside premises for any trespassing, loitering, soliciting, vandalism, and improper behaviors
- Monitored all employees and visitors into the facility, initiate inappropriate screening prior to entering the building, and ensure high-end security
- Provided emergency services to the facility in case of an emergency and restrict the movement of people to ensure safety
- Identified any security violation and ensure immediate communication to client representatives or management
- Managed and monitored all client property and ensure the prevention of any damages
- Performed regular patrols on a facility on foot.
Residential Youth Counselor
Alternative Solutions for Youth
01.2018 - 01.2019
- Responsible for keeping child welfare worker informed of progress and challenges pertaining to the youth
- Maintained a problem solving, solution-oriented attitude in all aspects of work and adhered to productivity and quality assurance standards
- Intervened with clients and behavior management programs as needed
- Assessed youth for potential mental and physical danger working effectively within a team of co-workers
- Wrote incident reports, maintained a daily log and report on each youth
- Provided day to day direct supervision and engagement of youth in custody using verbal and other techniques to de-escalate conflicts, tensions, fights and other disturbances
- Ensured safety, security, and accountability of all youth at the facility
- Responsible for ensuring that all youth participate in programs, activities and services that will prepare youth for the community.
Education
Ballou Senior High School
06.2019
Skills
- Team Leadership and Training
- The Child Safety Workshop Certificate
- CPR/First Aide Certificate
- Create a daily plan of action to organize tasks to complete jobs effectively and within the allotted time
- Customer Service
- Team Building
- Attention to detail
- Strategic Planning
- De-Escalation Techniques
- Positive Youth Engagement
- Customer Care/Follow Up
- Conflict Resolution
- Confidentiality
- Regulatory Compliance
- Document Management
- Youth Counsel
- Written/Oral Communication
- Microsoft Office Suites
Timeline
Unarmed Security Officer
Admiral Security
01.2021 - 01.2022
Security Officer
General Security Services
01.2019 - 01.2020
Residential Youth Counselor
Alternative Solutions for Youth
01.2018 - 01.2019
Ballou Senior High School
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