Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Kierra Shiflett

Richardson,TX

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Verizon
01.2023 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Assistant Store Manager

Dollar General
08.2020 - 12.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

BDC Service Representative

Vandergriff Toyota
10.2016 - 08.2020
  • Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.

Team Leader

Mustang Cafe
10.2014 - 10.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.

Education

Associate of Science - Political Science

University of Texas At Tyler
Tyler, TX
05.2018

Skills

  • Organizing and Planning
  • Time Management
  • Clear, Effective Written and Verbal Communications
  • Technical Knowledge
  • Adaptability
  • Problem-Solving
  • Teamwork and Collaboration
  • Flexible Schedule
  • Relationship Building
  • Administrative Support
  • Self-Motivating
  • Project Management
  • Public Skills

Timeline

Assistant Manager

Verizon
01.2023 - 03.2024

Assistant Store Manager

Dollar General
08.2020 - 12.2022

BDC Service Representative

Vandergriff Toyota
10.2016 - 08.2020

Team Leader

Mustang Cafe
10.2014 - 10.2016

Associate of Science - Political Science

University of Texas At Tyler

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Kierra Shiflett