Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierra Waites

San Antonio

Summary

Reliable and detail-focused, with strong aptitude for troubleshooting and problem-solving in technical environments. Possesses foundational knowledge in electronics and mechanical systems, coupled with hands-on skills in equipment maintenance and repair. Dedicated to ensuring operational efficiency and contributing to team success through precise and accurate work. Currently in school to obtain a Bachelor degree in Organizational Leadership and program management with the intent to apply this knowledge and advance within the company

Overview

7
7
years of professional experience

Work History

Field Operations Bridge Technician

Amazon
11.2024 - Current
  • Communicated with over 6 various area and operations managers, consistently throughout the day, about maintenance repairs which required downtime on the equipment.
  • Completed reports for all three periods of the day using excel to analyze the data of equipment availability.
  • Deployed technicians to areas with low equipment availability using metrics to aid them in diagnosing issues and improve equipment availability to 99% or better.
  • Report daily preventative maintenance, repairs, and ongoing issues to 15+ technicians of the next shift.
  • Developed and maintained good relationships with operations in order to leverage maximum amount of time to complete repairs during operational runtime.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Mechatronics Junior Technician

Amazon
01.2023 - Current
  • Trained over 10 new technicians on daily tasks and equipment knowledge as well as provided feedback when needed.
  • Developed strong relationships with clients and vendors by maintaining clear communication channels throughout project timelines.
  • Improved customer satisfaction by providing timely and effective technical support.
  • Create and maintain safe working environments for associates
  • Lead technicians in repairs on failed equipment improving equipment availability to 100%
  • Monitor server systems for jams and prevent disruption in operational flow
  • Assisted 5+ clients per shift with understanding complex technological concepts in simple terms, empowering them to make informed decisions.
  • Conducted over 50 routine equipment maintenance work orders each week ensuring optimal functionality and longevity.
  • Troubleshoot equipment and programs to repair equipment in a timely manner
  • Upgraded hardware components in order to decrease jams by 75%

Transportation Associate

Amazon
09.2021 - 01.2023
  • Worked at an Amazon sort center as a truck driver and transportation associate
  • Below are the typical daily tasks during a 10 hour shift:
  • Perform at least 2 yard audits each shift
  • Complete a minimum of 10 moves a day to ensure on time customer delivery
  • Perform audits on at least 10 trailers a day ensuring vehicle is safe for operation
  • Check at least 50 drivers in and out ensuring correct freight is being delivered
  • Obtained Class A CDL

Learning Ambassador

Amazon
05.2020 - 09.2021
  • Worked at an Amazon delivery station for a little over a year
  • Below are the typical tasks performed during a 10 hour shift:
  • Provide verbal coaching as well as written feedback on areas where improvement is needed
  • Perform hourly audits on associates in order to increase stowing rates by at least 20%
  • Pick routes each day and completed at a rate 35% faster than peers
  • Train up to 10 new hires at a time
  • Perform audits on route pickers to help increase their pick time by 15%

Cashier/Baker

The Cheesecake Factory
07.2018 - 11.2020
  • Worked as a cashier, trainer, and a baker here for a year and a half
  • My shifts were typically five to eight hours and consisted of the following:
  • Answering at least 3 customer questions and providing recommendations on dessert choices per day
  • Training new hires in a matter of 5 days on all standard work procedures
  • Plating and decorating hundreds of cheesecakes during lunch and dinner hours
  • Making espresso beverages and fresh squeezed juice
  • Answering a minimum of 10 phone calls for phone orders
  • Bagging to-go orders and handling 20 plus curbside orders per hour
  • Maintaining proper count of over 700 dollars in cash drawer throughout all transactions

Crew Member

Cookout
11.2017 - 06.2018
  • Worked as a cashier and trainer
  • Daily tasks during 8 hour shifts consisted of the following:
  • Bagging and taking customers orders alone during $1000 hours
  • Making up to 50 hand spun shakes an hour
  • Memorizing entire menu and maintaining 100% proficiency on memory tests
  • Aiding each customer in menu decisions

Education

Associate of Applied Science - Financial Management

San Antonio College
San Antonio, TX
12-2024

Associate of Arts -

San Antonio College
San Antonio, TX
05.2024

Advanced Manufacturing Certificate -

Lehigh Carbon Community College
Schnecksville, PA
04.2023

Skills

  • General Spanish
  • Customer Service
  • Training Experience
  • Microsoft Office
  • Electrical Troubleshooting
  • Mechanical Troubleshooting
  • Pneumatic Troubleshooting
  • PLC Troubleshooting
  • Fanuc Troubleshooting
  • Robotic Troubleshooting
  • Yoga Instruction

Timeline

Field Operations Bridge Technician

Amazon
11.2024 - Current

Mechatronics Junior Technician

Amazon
01.2023 - Current

Transportation Associate

Amazon
09.2021 - 01.2023

Learning Ambassador

Amazon
05.2020 - 09.2021

Cashier/Baker

The Cheesecake Factory
07.2018 - 11.2020

Crew Member

Cookout
11.2017 - 06.2018

Advanced Manufacturing Certificate -

Lehigh Carbon Community College

Associate of Applied Science - Financial Management

San Antonio College

Associate of Arts -

San Antonio College

Similar Profiles

CREATE PROFILE
Kierra Waites