Kierra Ward
Atlanta,GA
Summary
Versatile professional with 7 years of experience in healthcare and project management, specializing in team leadership, process optimization, and stakeholder communication. Adept at working in fast-paced environments, managing multiple projects, and collaborating across teams. Proficient in utilizing HR and project management systems, managing compliance standards, and providing exceptional client service. Seeking to transition into a remote role in HR, Payroll, Customer Service, or Project Management, leveraging skills in organizational efficiency, client service, and cross-functional leadership.
Overview
7
7
years of professional experience
Work History
RN Complex Care Coordinator
Grady Memorial Hospital
09.2024 - Current
- Coordinated care teams across multiple disciplines, enhancing operational workflow and improving resource allocation
- Developed patient education materials, improving client engagement and communication, a transferable skill for HR and Customer Service roles
- Streamlined scheduling using software, demonstrating strong organizational and project management capabilities
- Managed compliance with healthcare regulations, ensuring accuracy in patient records (HIPAA) and billing, directly relevant to corporate compliance
Registered Nurse, Surgical Coordinator
Northside Hospital
01.2024 - 09.2024
- Improved patient outcomes by ensuring seamless communication and follow-up care, applying customer service skills transferable to HR and client management roles
- Managed operations for patient care, focusing on time management, resource optimization, and team coordination—key skills for project management and HR roles
RN Complex Care Management
Southeast Medical Group
09.2022 - 01.2024
- Led quality improvement initiatives by streamlining workflows, resulting in better patient outcomes
- Coordinated across teams to ensure efficient care delivery, demonstrating strong project management and team leadership skills
- Actively contributed to administrative tasks, including report generation and data analysis, key for decision-making in corporate settings
Diabetes Educator / Registered Nurse
Grady Memorial Hospital
05.2021 - 08.2022
- Provided self-management coaching to patients, demonstrating a strong foundation in client service and communication
- Coordinated educational interventions and follow-up, showcasing time management and project planning skills transferable to HR training and development
RN/Manager
Premise Health Center
11.2019 - 05.2021
- Managed day-to-day operations, including staff scheduling, payroll oversight, and compliance monitoring, skills directly relevant to HR and Payroll positions
- Led team training and development, improving employee engagement and performance—important for corporate leadership roles
Registered Nurse Stepdown
Grady Memorial Hospital
10.2018 - 11.2019
- Coordinated patient care and managed interdisciplinary team collaboration, demonstrating cross-functional teamwork, key for HR and project management roles
- Managed documentation, ensuring compliance with healthcare standards, similar to corporate policy and regulatory requirements
Medical ICU Registered Nurse
Piedmont Fayette Hospital
10.2017 - 10.2018
- Acted as a liaison between patients, families, and care teams, honing client relationship management skills
- Collaborated on treatment plans, demonstrating decision-making and resource management skills applicable in project management
Education
Bachelor of Nursing -
Valdosta State University
Valdosta, GA07.2017
Bachelor of Science - Health Science
Florida A&M University
Tallahassee, FL12.2013
Skills
- Client relationship management
- Conflict resolution
- Staff training
- Employee engagement
- Team collaboration
- Timecard monitoring
- Process streamlining
- Scheduling
- Payroll management tools
- Project planning
- Team coordination
- Deadline management
- Stakeholder communication
- Risk management
- Complex care coordination
- Process optimization
- Resource allocation
- Patient advocacy
- Multidisciplinary team leadership
- Budgeting
- Staff scheduling
- Workflow optimization
- Compliance management
- Operations management
- HRIS
- EHR
- Microsoft Office Suite
- Google Workspace
- Project management tools
- Performance metrics
- Reporting outcomes
- Data-driven decision-making
- Client-facing interactions
- Employee management
- Presentation skills
- Crisis management
- Clinical judgment
Additional Training Certifications
- Project Management (PMP/CAPM)- Working Towards Certification
- HR/Payroll Software: ADP, Paychex, QuickBooks Payroll, BambooHR, Workday
- Healthcare IT: Experience with EHR systems (Epic, Cerner)
Timeline
RN Complex Care Coordinator
Grady Memorial Hospital
09.2024 - Current
Registered Nurse, Surgical Coordinator
Northside Hospital
01.2024 - 09.2024
RN Complex Care Management
Southeast Medical Group
09.2022 - 01.2024
Diabetes Educator / Registered Nurse
Grady Memorial Hospital
05.2021 - 08.2022
RN/Manager
Premise Health Center
11.2019 - 05.2021
Registered Nurse Stepdown
Grady Memorial Hospital
10.2018 - 11.2019
Medical ICU Registered Nurse
Piedmont Fayette Hospital
10.2017 - 10.2018
Bachelor of Science - Health Science
Florida A&M University
Bachelor of Nursing -
Valdosta State University
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