Kierra Ward
Atlanta,GA
Summary
Versatile professional with 7 years of experience in healthcare and project management, specializing in team leadership, process optimization, and stakeholder communication. Adept at working in fast-paced environments, managing multiple projects, and collaborating across teams. Proficient in utilizing HR and project management systems, managing compliance standards, and providing exceptional client service. Seeking to transition into a remote role in HR, Payroll, Customer Service, or Project Management, leveraging skills in organizational efficiency, client service, and cross-functional leadership.
Overview
7
7
years of professional experience
Work History
RN Complex Care Coordinator
Grady Memorial Hospital
Atlanta, GA
09.2024 - Current
- Coordinated care teams across multiple disciplines, enhancing operational workflow and improving resource allocation
- Developed patient education materials, improving client engagement and communication, a transferable skill for HR and Customer Service roles
- Streamlined scheduling using software, demonstrating strong organizational and project management capabilities
- Managed compliance with healthcare regulations, ensuring accuracy in patient records (HIPAA) and billing, directly relevant to corporate compliance
Registered Nurse, Surgical Coordinator
Northside Hospital
Atlanta, GA
01.2024 - 09.2024
- Improved patient outcomes by ensuring seamless communication and follow-up care, applying customer service skills transferable to HR and client management roles
- Managed operations for patient care, focusing on time management, resource optimization, and team coordination—key skills for project management and HR roles
RN Complex Care Management
Southeast Medical Group
Atlanta, GA
09.2022 - 01.2024
- Led quality improvement initiatives by streamlining workflows, resulting in better patient outcomes
- Coordinated across teams to ensure efficient care delivery, demonstrating strong project management and team leadership skills
- Actively contributed to administrative tasks, including report generation and data analysis, key for decision-making in corporate settings
Diabetes Educator / Registered Nurse
Grady Memorial Hospital
Atlanta, GA
05.2021 - 08.2022
- Provided self-management coaching to patients, demonstrating a strong foundation in client service and communication
- Coordinated educational interventions and follow-up, showcasing time management and project planning skills transferable to HR training and development
RN/Manager
Premise Health Center
Atlanta, GA
11.2019 - 05.2021
- Managed day-to-day operations, including staff scheduling, payroll oversight, and compliance monitoring, skills directly relevant to HR and Payroll positions
- Led team training and development, improving employee engagement and performance—important for corporate leadership roles
Registered Nurse Stepdown
Grady Memorial Hospital
Atlanta, GA
10.2018 - 11.2019
- Coordinated patient care and managed interdisciplinary team collaboration, demonstrating cross-functional teamwork, key for HR and project management roles
- Managed documentation, ensuring compliance with healthcare standards, similar to corporate policy and regulatory requirements
Medical ICU Registered Nurse
Piedmont Fayette Hospital
Fayette, GA
10.2017 - 10.2018
- Acted as a liaison between patients, families, and care teams, honing client relationship management skills
- Collaborated on treatment plans, demonstrating decision-making and resource management skills applicable in project management
Education
Bachelor of Nursing -
Valdosta State University
Valdosta, GA07.2017
Bachelor of Science - Health Science
Florida A&M University
Tallahassee, FL12.2013
Skills
- Client relationship management
- Conflict resolution
- Staff training
- Employee engagement
- Team collaboration
- Timecard monitoring
- Process streamlining
- Scheduling
- Payroll management tools
- Project planning
- Team coordination
- Deadline management
- Stakeholder communication
- Risk management
- Complex care coordination
- Process optimization
- Resource allocation
- Patient advocacy
- Multidisciplinary team leadership
- Budgeting
- Staff scheduling
- Workflow optimization
- Compliance management
- Operations management
- HRIS
- EHR
- Microsoft Office Suite
- Google Workspace
- Project management tools
- Performance metrics
- Reporting outcomes
- Data-driven decision-making
- Client-facing interactions
- Employee management
- Presentation skills
- Crisis management
- Clinical judgment
Additional Training Certifications
- Project Management (PMP/CAPM)- Working Towards Certification
- HR/Payroll Software: ADP, Paychex, QuickBooks Payroll, BambooHR, Workday
- Healthcare IT: Experience with EHR systems (Epic, Cerner)
Timeline
RN Complex Care Coordinator
Grady Memorial Hospital
09.2024 - Current
Registered Nurse, Surgical Coordinator
Northside Hospital
01.2024 - 09.2024
RN Complex Care Management
Southeast Medical Group
09.2022 - 01.2024
Diabetes Educator / Registered Nurse
Grady Memorial Hospital
05.2021 - 08.2022
RN/Manager
Premise Health Center
11.2019 - 05.2021
Registered Nurse Stepdown
Grady Memorial Hospital
10.2018 - 11.2019
Medical ICU Registered Nurse
Piedmont Fayette Hospital
10.2017 - 10.2018
Bachelor of Science - Health Science
Florida A&M University
Bachelor of Nursing -
Valdosta State University