Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kierra Welch

Parker City,IN

Summary

Seasoned debt collector with a competitive mindset and desire to excel. Proficient in account management and account recognition. Also proficient in following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Empathetic and eager to listen to customer's varying difficulties they are facing that caused them to fall delinquent.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Collector II

Navient
01.2019 - Current
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Enhanced company reputation by professionally handling sensitive financial matters.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.

Package Loader and Driver

UPS
03.2018 - 01.2019
  • Enhanced package loading efficiency by implementing proper stacking techniques and weight distribution strategies.
  • Reduced loading times for trucks by streamlining the package flow process and utilizing resources effectively.
  • Communicated effectively with supervisors regarding any issues or concerns related to package handling or delivery schedules.
  • Ensured damage-free deliveries by carefully handling fragile items and securing loads with appropriate materials.
  • Demonstrated exceptional attention to detail when sorting packages according to destination routes, minimizing misdirected deliveries or delays in transit time.

Cashier

Petro Plus
03.2018 - 11.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Child Care Provider, Youth Center Specialist

USAF Child Care Center
01.2015 - 12.2016
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved children''s communication abilities by engaging them in age-appropriate conversations and storytelling sessions.
  • Supported child development through implementing various educational programs tailored to individual needs.
  • Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
  • Established trusting relationships with families, maintaining open communication about their child''s progress.

Education

No Degree - Pre Nursing

Ivy Tech Community College
Muncie, IN

High School Diploma -

Delta High School
Muncie, IN
06.2011

Skills

  • Delinquent account management
  • Issue investigation
  • Payment Acceptance
  • Fair debt practices
  • Skip Tracing

Certification

Annual regulatory training with present job that focuses on Fair Debt Collection Practices and state laws, Telephone Consumer Protection Act, Complaint Management courses, and many other work-related assignments.

Timeline

Collector II

Navient
01.2019 - Current

Package Loader and Driver

UPS
03.2018 - 01.2019

Cashier

Petro Plus
03.2018 - 11.2018

Child Care Provider, Youth Center Specialist

USAF Child Care Center
01.2015 - 12.2016

No Degree - Pre Nursing

Ivy Tech Community College

High School Diploma -

Delta High School

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Kierra Welch