Kierra Wiggins
Winston Salem,NC
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Proven leader and efficient Merchandiser at Costco, enhancing team productivity and customer satisfaction through effective problem-solving and strong leadership. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Skilled in stock rotation and fostering a friendly, outgoing workplace atmosphere. Achieved notable improvements in workflow and conflict resolution, demonstrating a reliable and results-driven approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals.
Overview
11
11
years of professional experience
Work History
Merchandiser
Costco
Winston Salem, NC
11.2013 - Current
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Increased customer engagement by providing knowledgeable product recommendations.
- Collaborated with store managers to determine best placement for merchandise displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Supervisor
Costco Wholesale
Winston-Salem, NC
03.2024 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
High School Diploma -
Northampton County High School
Gaston, NCSkills
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Retail knowledge
- Pricing and Signage Updates
Timeline
Supervisor
Costco Wholesale
03.2024 - 08.2024
Merchandiser
Costco
11.2013 - Current
High School Diploma -
Northampton County High School