Kierra Jackson
Maroa,IL
Summary
Detail-oriented professional with expertise in claims investigation and customer service. Proven ability to manage claims inquiries and resolve complex issues, enhancing client satisfaction and collaboration.
Overview
6
6
years of professional experience
Work History
Insurance Claims Specialist
State Farm
Bloomington, IL
09.2024 - 04.2026
- Evaluated insurance claims for accuracy and compliance with policy guidelines.
- Collaborated with clients to gather necessary documentation for claim processing.
- Managed claim inquiries, providing timely updates to policyholders on status.
- Resolved complex claims issues by engaging cross-functional teams to ensure satisfactory outcomes.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Customer Service/Front End Cashier
Kroger
Bloomington, IL
03.2024 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to enhance customer service experiences.
- Trained new cashiers on register operations and customer interaction protocols.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Sales Floor Associate
Kohl's
Bloomington, IL
05.2023 - 03.2024
- Assisted customers with product inquiries and purchases, ensuring excellent service and satisfaction.
- Maintained organized sales floor by restocking merchandise and arranging displays effectively.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to achieve daily sales goals through targeted promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service /Front End Cashier
Kroger
Bloomington Il
08.2020 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, ensuring a positive shopping experience.
- Assisted in maintaining accurate cash drawer balances through diligent record-keeping.
- Handled returns and exchanges, resolving customer issues promptly and effectively.
- Trained new cashier staff on operational procedures and customer service standards.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Education
Medical Coding Professional Career Diploma - Medical Coding
Penn Foster Career School
Scranton, PA09-2026
High School Diploma -
Lutheran School Association
Decatur, IL05-2019
Associate of Arts - Psychology
Heartland Community College
Normal, IL05-2023
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Customer service
- Attention to detail
- Active listening
- Data entry
- Recordkeeping organization
Languages
English
Native or Bilingual
Timeline
Insurance Claims Specialist
State Farm
09.2024 - 04.2026
Customer Service/Front End Cashier
Kroger
03.2024 - 09.2024
Sales Floor Associate
Kohl's
05.2023 - 03.2024
Customer Service /Front End Cashier
Kroger
08.2020 - 03.2022
Medical Coding Professional Career Diploma - Medical Coding
Penn Foster Career School
High School Diploma -
Lutheran School Association
Associate of Arts - Psychology
Heartland Community College