KIERRA J COOLER
Columbia,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Outreacher
Wateree Community Action Agency, Inc
Columbia, SC
08.2021 - Current
- Efficiently handled a high volume of incoming calls and directed them with accuracy.
- Processed and organized paperwork efficiently
- Ensured timely and accurate responses to all communications received.
- Received, assessed and processed utility as well as rental assistance applications in accordance with established protocols.
- Prepared and filed tax returns according to legal requirements.
- Organized engaging team-building activities for staff members and executed successful events for the organization.
- Communicated with utility vendors to obtain customer information.
- Attended conferences to enhance organizational growth.
Head Cashier
Lowe's Home Improvement Center, Erie Pa
Columbia, SC
12.2021 - 06.2022
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Supervised front end operations including cashiers, loaders, baggers, customer service, and curbside/pickup services.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Trained new team members in cash register operation, stock procedures, and customer services.
Front-End Cashier
Lowes Home Improvment
Bluffton, SC
03.2021 - 08.2021
- Provided exceptional customer service while efficiently checking out customers.
- Efficiently managed and organized zone shelves.
- Cleaned and organized front end to ensure it is presentable for the following business day.
Legal Assistant
Law Offices of Shannon D. Matthews
Columbia, SC
06.2020 - 11.2020
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Maintained knowledge on case statuses and communicated daily with clients, insurance adjusters, doctors, prisons, and attorneys through various channels including mail, email, fax, and phone.
- Interned from April 2019- August 2019
Admissions Clerical Assistant
Columbia College SC
Columbia, SC
10.2018 - 05.2020
- Analyzed prospective students' applications according to Columbia College's admission policies.
- Managed and prioritized delegated tasks such as confidential paperwork filing, phone call management, and reaching out to students via phone, letter, and email.
- Increased admission numbers through collaboration with admission team to generate new ideas for recruitment.
- Maintained confidential student information, and contact logs utilizing databases Slate and Jenzabar.
- Conducted tours for prospective students and families.
Career Services Assistant
Columbia College SC
Columbia, SC
08.2019 - 01.2020
- Scheduled and promoted career center events through effective outreach services
- Recruited and worked with employers, colleges/universities, and other community resources to coordinate events.
Education
Bachelor of Arts - Political Science W Minors in Communication & Lead
Columbia College
Columbia, SC05-2020
Skills
- Effective Communication
- Administrative & Clerical Skills
- Leadership Skills
- Excellent Customer Service Skills
- Team Building Skills
- Microsoft Office Applications
Certification
- Pending Paralegal Certification-October 2024
- BB&T Emerging Leaders Certification- 2018
References
References available upon request.
Timeline
Head Cashier
Lowe's Home Improvement Center, Erie Pa
12.2021 - 06.2022
Community Outreacher
Wateree Community Action Agency, Inc
08.2021 - Current
Front-End Cashier
Lowes Home Improvment
03.2021 - 08.2021
Legal Assistant
Law Offices of Shannon D. Matthews
06.2020 - 11.2020
Career Services Assistant
Columbia College SC
08.2019 - 01.2020
Admissions Clerical Assistant
Columbia College SC
10.2018 - 05.2020
Bachelor of Arts - Political Science W Minors in Communication & Lead
Columbia College
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