KIERRA RILEY

Deal casino games (blackjack, roulette, etc)

• Demonstrated the use of gaming equipment to customers.
• Talk and interact with costumers
• Provided guests with game instructions and rules.
• Engage with customers

• Greeted guests warmly upon arrival, seating them promptly.
• Verified reservations and wait times with customers.
• Maintained a clean and organized dining area.

• Established collaborative relationships with parents and guardians in order to provide effective care for their children.
• Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.

• Developed and implemented career development workshops for job seekers.
• Facilitated the delivery of employment services to clients in accordance with program guidelines.

• Recognized for outstanding customer service through multiple mystery shops and review of store operations
• Provided high standards of customer service during high-volume and fast paced operations
• Maintained a positive attitude and resolved and de-escalated customer complaints promptly and professionally
• Assisted with onboarding, training, and mentoring new crew members on food management policies and procedures
• Conducted crew briefings concerning food inventory and stock control, new products, safety procedures, and crew coordination for shift
• Directed and assisted customers through the drive through, preparing their orders, and following monitoring procedures to ensure order accuracy
• Cleaned and inspected food production equipment to maintain compliance with health and safety requirements routinely
• Assisted the manager with the opening and closing procedures of the store.

• Interacted with approximately 30 + customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new credit card accounts
• Greeted each customer that walks through the door to ensure above satisfactory shopping experience
• Provided excellent customer service by interacting with and assisting customers on phone and in person
• Computed sales prices, total purchases, received and processed cash and credit card payments
• Assisted store manager in developing impactful store displays and merchandising layouts to maximize sales
• Stocked racks/shelves, marked-down prices, prepared displays, handled inventory, and kept store clean.

• Performed a variety of administrative and clerical duties that were necessary to run a medical clinic efficiently
• Greeted patients, provided customer service to patients as they check in for services and registered patients in electronic medical record systems
• Scheduled new patients for appointments, set up new patient charts, and verified insurance co-pays and maintained patient files
• Resolved conflicts, settled disputes, and insured patient satisfaction
• Set up new patient charts, patient demographics, and file insurance forms
• Answered telephone calls, took messages, and communicated with other members of medical team regarding patient care

• Conducted weekly activities for 40+ youth students, providing day to day counseling, and supervised youth in a classroom setting
• Provided academic tutoring assistance, implemented curriculum and enrichment activities for after school program
• Observed behavior and social interaction of youth and intervened when conflict occurred and de-escalated utilizing appropriate re-direction strategies
• Communicated with parents daily regarding student’s progress and areas of improvement.

• Worked with girls ranging in age 5 to 17 including organizing and running troop meetings, assisting with planning field trips, planning crafts and community service activities
• Engaged and monitored girls in recreational, social and leisure activities
• Assisted with organizing curriculum for girls based on building self-esteem, confidence, and goal setting
• Assisted with helping to orchestrate girl scout cookie fundraisers and sales outcomes.

• Management
• Food Safety, First Aid
• Mentoring
• Retail Management
• Health and Safety Procedures