Kierre Milton
Grand Prairie ,TX
Summary
Highly personable and professional individual with a natural ability to adapt seamlessly to new environments. Known for fostering positive relationships and creating a comfortable atmosphere. Adept at quickly establishing rapport and effectively communicating with diverse groups of people. Demonstrates a strong capacity to navigate unfamiliar situations with ease, ensuring smooth transitions and productive outcomes.
Overview
7
7
years of professional experience
Work History
Team Lead
Jsx
05.2022 - 09.2024
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Customer Service Rep
Amazon.com
01.2020 - 02.2022
- WFH rep
- I was responsible for processing returns, and helping customers get labels for products
- Issued refunds when necessary
- Provide customers information about products on the website
- Troubleshot different Amazon products over the Phone
- Transfer to correct departments
Receptionist
Princess Day Spa
11.2018 - 03.2020
- Managed the store kept products stocked
- Also set appointments for nail techs and managed the front desk answering calls booking walk in etc
Customer Service Representative
American Airlines
04.2017 - 08.2018
- Book reservation for customers and troubleshootEd problems with flights
Education
Associate Of General Studies -
Bacone College
OkSkills
- Front desk
- Customer service
- Computer skills
- Microsoft office
- Communication skills
- Cash handling
Timeline
Team Lead
Jsx
05.2022 - 09.2024
Customer Service Rep
Amazon.com
01.2020 - 02.2022
Receptionist
Princess Day Spa
11.2018 - 03.2020
Customer Service Representative
American Airlines
04.2017 - 08.2018
Associate Of General Studies -
Bacone College
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