KIERSTEN CRITES
Rittman
Summary
Motivated Bachelor of Business and Marketing student seeking a sales internship to apply academic knowledge in real-world business environments. Strong foundation in marketing strategy, customer relationship management, and data analysis, with proven communication and teamwork skills. Eager to contribute to revenue growth, support sales initiatives, and gain hands-on experience in a fast-paced sales organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Ontap
Medina
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Education
Bachelor of Arts - Business and Marketing
Baldwin Wallace University
Berea, OH05.2027
Skills
- Trust building
- Tenacity
- Resilience
- Technology proficiency
- Zoom and Outlook
- Word, Excel, and PowerPoint
- Personability and reliability
- Respectfulness and punctuality
- Enthusiasm and self-motivation
- Organizational skills
- Setting priorities and workload management
- Goal achievement
- Verbal and written communication
- Interpersonal and negotiating skills
Certification
- Excel
- Bloomberg
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Bloomberg Certification
- Excel Certification
- Merit/Trustees' Scholarship Recipient
- Dean's List Recipient
- Vincent K. Petrella Scholarship Recipient
Volunteer Experience
4-h member for 6 years, volunteered every year at various locations, specifically Maggie's Mission located in Sharon Center Ohio.
Timeline
Server
Ontap
02.2024 - Current
Bachelor of Arts - Business and Marketing
Baldwin Wallace University