Kiersten Denney
Pensacola
Summary
Recent graduate of The Ohio State University with a Bachelor of Science in Business Administration. Strong foundation in financial services, customer relationship management and brings experience in team management, and administrative operations. Highly driven and adaptable, with a strong ability to manage multiple priorities efficiently while supporting overall team success and operational performance. Eager to contribute a strong work ethic, and a collaborative mindset to a professional environment.
Overview
7
7
years of professional experience
Work History
Cocktail Bartender
Martinis on Main
Mansfield, OH
03.2024 - 05.2026
- Provided exceptional customer service, ensuring a positive guest experience..
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team..
- Oversaw cash management processes to ensure accurate financial tracking and reporting.
Administrative Assistant
Downtown Mansfield Incorporation
Mansfield, OH
05.2022 - 02.2025
- Managed calendar for executive team, ensuring efficient scheduling and time management..
- Supported department projects by preparing presentations and compiling necessary documents.
- Assisted in planning company events, enhancing employee engagement through organized activities.
Customer Service Representative
Dicks Sporing Goods
Ontario, OH
11.2019 - 05.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions and transactions using CRM systems.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
Education
Bachelor of Science - Business Administration
The Ohio State University
Columbus, OH05-2026
Skills
- Cash handling
- Data organization
- Customer service
- Data entry
- Office administration
- Attention to detail
- Teamwork and collaboration
- Microsoft Office
Timeline
Cocktail Bartender
Martinis on Main
03.2024 - 05.2026
Administrative Assistant
Downtown Mansfield Incorporation
05.2022 - 02.2025
Customer Service Representative
Dicks Sporing Goods
11.2019 - 05.2022
Bachelor of Science - Business Administration
The Ohio State University