Kiersten Grutzius
Tuscaloosa
Summary
Upcoming graduate from The University of Alabama with a background in Psychology of the Human Experience and Computer Technology. Seeking an entry-level role in software sales or customer success to utilize strong communication, relationship-building, and problem-solving skills for delivering impactful solutions and fostering long-term customer satisfaction. Committed to leveraging academic knowledge and passion for technology to drive business growth and exceed customer expectations.
Overview
4
4
years of professional experience
Work History
Assistant Food & Beverage Assistant and Server
The University Club
01.2022 - Current
- Build strong relationships with members to ensure a personalized and exceptional experience
- Promoted club services, driving engagement and satisfaction
- Resolved challenges in a fast-paced environment through effective problem-solving
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
Server
Embassy Suites Side by Side Restaurant
08.2023 - 12.2023
- Delivered exceptional service by understanding and meeting customer needs in a fast-paced environment, ensuring satisfaction and loyalty
- Resolved customer concerns promptly and effectively, maintaining a positive dining experience
- Thrived in a dynamic setting, balancing multiple tasks and priorities to meet customer and operational demands
Community Assistant
Union on Frank (Greystar)
01.2024 - 08.2023
- Fostered strong relationships with residents, addressing concerns and ensuring satisfaction
- Conducted property tours and promoted features to prospective residents, supporting leasing goals
- Partnered with cross-functional teams, including maintenance and property management, to deliver a seamless and exceptional resident experience
- Led community outreach and events both on and off property
Server
La Gran Fiesta
10.2022 - 05.2023
- Served patrons in a fast-paced environment with a positive and enthusiastic attitude, resulting in repeat business
- Collaborated with kitchen and bar staff to ensure accurate, timely, and uncompromised service
- Managed multiple tables simultaneously, efficiently taking orders, delivering food, and processing payments
Customer Service Representative
Huntly Park District
06.2021 - 08.2022
- Delivered outstanding service by addressing inquiries, solving problems, and ensuring guest satisfaction
- Managed customer registrations and inquiries with precision, contributing to smooth and effective operations
- Fostered a welcoming and inclusive environment, ensuring a positive guest experience
Education
Bachelor of Liberal Arts and Sciences - Psychology of the Human Experience, Computer Technology
05.2025
Skills
- Sales & Upselling Techniques
- Relationship Building & Customer Engagement
- Conflict Resolution
- Active Listening & Problem Solving
- Teamwork & Collaboration
- Communication
- Adaptability
- Operational Efficiency
Timeline
Community Assistant - Union on Frank (Greystar)
01.2024 - 08.2023
Server - Embassy Suites Side by Side Restaurant
08.2023 - 12.2023
Server - La Gran Fiesta
10.2022 - 05.2023
Assistant Food & Beverage Assistant and Server - The University Club
01.2022 - Current
Customer Service Representative - Huntly Park District
06.2021 - 08.2022
University of Alabama - Bachelor of Liberal Arts and Sciences, Psychology of the Human Experience, Computer Technology
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