Kiersten Littlejohn
Gardendale,AL
Summary
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
2
2
years of professional experience
Work History
Seasonal Associate
Bath and Body Works
12.2022 - 01.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Rue 21
06.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Gardendale High School
Gardendale, ALBachelor of Science - Biology
Clark Atlanta University
Atlanta, GA05.2025
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Cash handling
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Flexible schedule
- Work Planning and Prioritization
- Product knowledge
- Issue resolution
- MS office
- Data entry
- Sales techniques
- Loyalty program promotion
- POS system operation
- Product inspection
- Loss prevention
- Multitasking and organization
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Task prioritization
- Conflict resolution
- Transaction processing
- Research
- Friendly and helpful
- Organization
- Inventory and stocking
- Cross-functional teamwork
Accomplishments
- Legacy Youth Leadership Program, Birmingham Civil Rights Museum, 2017
- African American Episcopal Church Christian Debutante - Masters Commission Queen, 2019
Timeline
Seasonal Associate
Bath and Body Works
12.2022 - 01.2023
Sales Associate
Rue 21
06.2021 - 07.2021
High School Diploma -
Gardendale High School
Bachelor of Science - Biology
Clark Atlanta University
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