Summary
Overview
Work History
Education
Skills
References
Timeline
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Kiersten Young

Uhrichsville,OH

Summary

Empathetic customer experience professional with a proven track record at Provia, excelling in relationship building and conflict resolution. Increased customer satisfaction ratings through effective problem-solving and product knowledge. Demonstrates reliability and time management skills while managing operations in fast-paced environments, ensuring high standards of service, and operational efficiency.

Overview

21
21
years of professional experience

Work History

Customer Experience Representative

Provia
Walnut Creek, Ohio
07.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Asked probing questions to determine service needs, and accurately input information into Entry Link.
  • Maintained detailed records of customer interactions and comments for future reference.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered incoming calls and emails, providing frontline customer support and assistance with product and service knowledge.
  • Developed strong customer relationships to encourage repeat business.

Office Manager

RJ Right and Sons, LTD
New Philadelphia, Ohio
10.2010 - 07.2022
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Developed effective communication strategies between facilities within the company.
  • Managed front desk operations, including greeting customers, answering questions, or directing them to appropriate personnel.
  • Ensured compliance with applicable laws regarding employment practices.
  • Managed office inventory and placed new supply orders.
  • Coordinated meetings, travel arrangements and department activities.

Quality Control Inspector

Rich Industries, LLC
New Philadelphia, Ohio
06.2009 - 10.2010
  • Ensured that all products met customer requirements prior to shipment.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Analyzed plans, specifications and blueprints to understand product requirements.
  • Consulted with engineers to resolve quality, production, and efficiency problems.
  • Communicated effectively with management regarding progress toward meeting quality objectives.

Owner/Store Manager

Young's Carryout
Tippecanoe, Ohio
02.2004 - 06.2009
  • Drafted strategic plans for increasing customer satisfaction levels.
  • Recruited, hired, trained, supervised, evaluated, and managed staff members.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established relationships with vendors to ensure timely delivery of merchandise.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored staff performance and provided feedback to ensure customer standards were met.

Education

High School Diploma -

Newcomerstown High School
Newcomerstown, OH
06-2003

Skills

  • Communication skills
  • Relationship building
  • Conflict resolution
  • Time management
  • Product knowledge
  • Problem-solving skills
  • Reliability
  • Computer skills
  • Goal setting
  • Compassion

References

References available upon request.

Timeline

Customer Experience Representative

Provia
07.2022 - Current

Office Manager

RJ Right and Sons, LTD
10.2010 - 07.2022

Quality Control Inspector

Rich Industries, LLC
06.2009 - 10.2010

Owner/Store Manager

Young's Carryout
02.2004 - 06.2009

High School Diploma -

Newcomerstown High School

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