Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kierstin Adair

Hulbert

Summary

Successfully manages high volumes of documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Comfortable working alone or with team members to accomplish tasks and enhance processes. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Mortgage Loan Processor

GMFS
03.2020 - 01.2024
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Contacted outside sources, references and vendors to verify client financial information.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.

CASE MANAGER ASSISTANT

HOME HEALTH AND HOSPICE
11.2014 - 03.2020
  • Aide to the case manager
  • Performed administrative tasks
  • Organized charts, update patient profiles, and validate insurance.
  • Daily interaction with patients addressing issues.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Abide by HIPPA laws and abide by all regulatory requirements.

LOAN OFFICER ASSISTANT

BANK OF ENGLAND MORTGAGE- BATON
09.2019 - 12.2019
  • Imported a credit application into system. Verified with customers credit, income, and residency were accurate.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Gather income documents, assets information, and identification.
  • Prep file to be disclosed, run findings with information matching the gathered documentation, and disclose file to client.
  • Follow the file from pre-approval to closing.
  • Keep client updated and answer any questions throughout the process.

Mortgage Loan Processor

DSLD MORTGAGE
11.2015 - 09.2019
  • Input proper loan information into the system for processing.
  • Handled any conditions sent from underwriting departments.
  • Responsible for ensuring that all loan documentation are complete, accurate, and verified.
  • Ensure loan documents are correct including income, credit, appraisal, title, and insurance.
  • Preparing application for submittal to underwriting.
  • Order and coordinate loan documents and meet crucial deadlines requested.
  • Maintaining up to date on new loan guidelines and knowledge on USDA,FHA, CONVENTIONAL, and VA processes.

Assistant Case Manager

CONCERNED HOME HEALTH & HOSPICE
02.2014 - 11.2015
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.

Education

No Degree -

COVINGTON HIGH SCHOOL
Covington, LA
05.2009

Skills

  • Excellent written, verbal and interpersonal communication skills
  • Ability to interact effectively with customers via telephone, email and in person
  • Strong time management and organizational skills
  • Experience working with a window, excel, & encompass
  • Highly self-motivated; dependable; goal-oriented and hard working
  • Excellent interpersonal skills; strong focus on teamwork; flexible and adaptable to new situations and challenges

Timeline

Mortgage Loan Processor

GMFS
03.2020 - 01.2024

LOAN OFFICER ASSISTANT

BANK OF ENGLAND MORTGAGE- BATON
09.2019 - 12.2019

Mortgage Loan Processor

DSLD MORTGAGE
11.2015 - 09.2019

CASE MANAGER ASSISTANT

HOME HEALTH AND HOSPICE
11.2014 - 03.2020

Assistant Case Manager

CONCERNED HOME HEALTH & HOSPICE
02.2014 - 11.2015

No Degree -

COVINGTON HIGH SCHOOL

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