Kiesha Fletcher
Cedar Hill,TX
Summary
Dynamic leader with extensive experience at Academy Sports and Outdoors, excelling in operational excellence and workforce planning. Demonstrated success in enhancing productivity and customer satisfaction through innovative merchandising and effective team coaching. Skilled in logistics management and fostering professional growth, achieving significant improvements in inventory turnover and project execution.
Overview
14
14
years of professional experience
Work History
Merchandising Team Lead
Academy Sports and Outdoors
03.2022 - Current
- Managed inventory for optimal product availability and turnover rates.
- Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
- Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
- Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.
- Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.
Receiving Team Lead
Academy Sports and Outdoors
04.2020 - 03.2022
- Provided backup support for other warehouse functions, such as shipping and inventory control, to maintain overall efficiency and productivity.
- Supervised the proper disposal of damaged or expired products, maintaining compliance with regulatory requirements.
- Collaborated with purchasing department for timely replenishment of stock levels, preventing stock-outs and delays.
- Implemented loss prevention measures through vigilant monitoring of security protocols within the receiving area.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
- Maintained a safe and clean working environment, adhering to company policies and OSHA regulations.
Operations Team Lead
Academy Sports and Outdoors
11.2018 - 04.2020
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Maintained the store budget for payroll and supplies
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Identified areas for improvement in operations, leading to cost savings and increased productivity.
Cashier Team Lead
Academy Sports and Outdoors
05.2010 - 11.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma -
Leesville High School
Leesville, LA06.2004
Skills
- Operational Excellence
- Workforce Planning
- Forecasting
- Documentation
- Logistics Management
Timeline
Merchandising Team Lead
Academy Sports and Outdoors
03.2022 - Current
Receiving Team Lead
Academy Sports and Outdoors
04.2020 - 03.2022
Operations Team Lead
Academy Sports and Outdoors
11.2018 - 04.2020
Cashier Team Lead
Academy Sports and Outdoors
05.2010 - 11.2018
High School Diploma -
Leesville High School
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