KIESSA DAVIS
Wooster,OH
Summary
Dedicated professional skilled in training and developing teams in fast-paced environments. Known for strong leadership and analytical thinking, fostering collaboration and problem resolution to ensure compliance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
McDonald's Restaurant
Wooster, Ohio
09.2023 - Current
- Led cashier team to ensure efficient customer transactions and service.
- Trained new cashiers on operational procedures and customer service standards.
- Managed cash handling processes, ensuring accuracy and security during shifts.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Monitored inventory levels for cash register supplies and ordered as needed.
- Ensured compliance with health and safety regulations in the work area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
Education
Still in High School - Advanced Placement
Wooster High School
Wooster, OHSkills
- Effective communication
- Analytical thinking
- Friendly, positive attitude
- Flexible and adaptable
- Written communication
- Supervision and leadership
- Problem resolution
- Training & Development
Timeline
McDonald's Restaurant
09.2023 - Current
Still in High School - Advanced Placement
Wooster High School