Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Kiet Au

Kiet Au

Euless,TX

Summary

Highly Accomplished and Results-Oriented Professional with 15+ years of experience driving innovation and delivering successful software solutions across diverse business domains. Proven ability to lead and mentor high-performing engineering teams, translate complex business requirements into robust technical specifications, and manage large-scale projects from inception to deployment. Adept at fostering collaborative partnerships with stakeholders at all levels, including executive leadership, product management, and development teams. Passionate about delivering innovative solutions that drive business value and enhance user experience.

Overview

17
17
years of professional experience
4
4
Certification

Work History

Vice President, Lead Software Engineer - Application Owner

JPMorgan Chase Bank
Plano, TX
02.2023 - Current
  • Owned and managed the Early Resolution application, supporting 300+ users globally across 6 business units.
  • Developed and executed the application roadmap, aligning with business strategy and prioritizing key initiatives.
  • Responsible for mitigation of application breaks, FARM findings, IT Audits, security traffic firewalls, and security scans.
  • Managed vendor relationships, and monitoring application performance against SLAs. Identifying and resolving issues proactively to minimize downtime and ensure optimal user experience.
  • Work in partnership with HL-Risk and Capital Markets team to review and update NPV models each Quarter with new assumptions data to verify accuracy of the model and improve company's financial performance.
  • Execute synthetic population of customer loans input data provided and validate each loan is processed through decisioning engine and ensure NPV data is calculated correctly with appropriate output data.
  • Responsible for designing, developing, and implementing software solutions using the Pega platform in development of LMW application.
  • This includes creating and modifying application flows, decision tables, decision trees, and configuring harness sections.
  • Build Pega applications according to requirements and specifications.

Lead Software Engineer

JPMorgan Chase Bank
Plano, TX
04.2018 - 02.2023
  • Core Contributor performing T-shaped role on the Scrum Team that involves Requirement Elicitation, Design, Configuration and Testing.
  • Act as a SME on Loss Mitigation solutions including Loan Modifications and Liquidation.
  • Partner with Product Owner to refine and prioritize backlog.
  • Offer balanced opinions on technical approaches in implementations.
  • Liaison with vendor development team to ensure accuracy of functionality being implemented.
  • Perform Management control configurations for vendor hosted application in development to support new business rules, functionality, and logic for the implementation of new and/or updated mortgage loan modification plans.
  • Engaged with committing configuration code and developing builds to migrate to higher environments for IST & UAT testing to be performed.
  • Work with downstream interfaces on Treasury Reporting and Compliance, provide guidance on directives and mitigate Risk Portfolios.

Sr. Business Systems Analyst

JPMorgan Chase Bank
Plano, TX
02.2012 - 04.2018
  • Gather and Elicit Requirements from Product Owner and business partners.
  • Document Requirements through User Stories and Epics.
  • Refine User Stories to elaborate functional and augment technical details.
  • Conduct Walkthrough and solicit Approvals and Sign Off.
  • Act as a SME on Loss Mitigation Solutions.
  • Partner with Product Owner to prioritize backlog.
  • Provide consultation on building new features and enhancements.
  • Analyze and size changes through careful impact analysis.
  • Create Impact Matrix and Traceability Matrix.
  • Create High Level Design, Data Flow Diagrams, Business Process Flows.
  • Collaborate with multiple business sectors in Compliance, Capital Markets, External Reporting, and Finance Reporting teams to ensure accurate data points are captured within the tool and enrich models for downstream reporting.
  • Work in joint collaboration with cross-impacted teams such as development teams, DBA, ETL, QA/IST, Project management, and UAT teams to ensure impacts are understood and effort is completed on schedule; with minimal to zero low risk post-production release.
  • Contribute to Agile ceremonies, provide retrospectives, encourage feedback and promote communication for greater facilitation.

Sr. Business Systems Analyst

Morgan Stanley
Fort Worth, TX
09.2010 - 02.2012
  • Provide analysis, recommendations, consultation and expert subject matter advice in leading medium to large sized complex projects that have an impact on business unit operations and/or company operations.
  • Highly influential on final decisions that have direct and important impact on information systems of the department, business unit or company.
  • Identifies new or enhancements to technology solutions.
  • Manages scope, schedules and risk.
  • Develop business requirements, functional requirements, and requirement traceability matrices.
  • Collaborate with Project managers on ensuring project timelines are being met. Involvement with QA team resources on review of test plans and approval of test scripts.
  • Leads UAT testing and implementation activities ensuring adherence to requirements and achievement of the desired business outcome.

Sr. Business Analyst

NDeX (National Default Exchange, LP)
Addison, TX
12.2007 - 09.2010
  • Responsible for analyzing the business needs of clients and stakeholders to help identify business problems and propose solutions in Mortgage default/foreclosure processing services.
  • Works as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
  • Develop requirements and systems specifications to development team for implementation of proposed solutions.
  • Incorporated UML and Use Case modeling to assist in the construction of a software system.
  • Managed project from inception through implementation. Assisted with Quality Assurance testing and User Acceptance Testing.

Education

Bachelor of Science - Management Information System

University of Texas at Arlington

Associate's degree - Arts

Tarrant County College

Skills

  • Team leadership
  • Critical thinking
  • Complex Problem-solving
  • Results-driven
  • Strong oral and written communication
  • Process improvement
  • Requirement elicitation
  • Software development
  • Agile methodologies
  • Project management
  • Risk management
  • Adaptability
  • Cross-functional collaboration
  • Relationship building

Certification

  • Certified Scrum Master (CSM)
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • Leadership & Engineering Advancement Program (LEAP) Graduate 2022

Timeline

Vice President, Lead Software Engineer - Application Owner

JPMorgan Chase Bank
02.2023 - Current

Lead Software Engineer

JPMorgan Chase Bank
04.2018 - 02.2023

Sr. Business Systems Analyst

JPMorgan Chase Bank
02.2012 - 04.2018

Sr. Business Systems Analyst

Morgan Stanley
09.2010 - 02.2012

Sr. Business Analyst

NDeX (National Default Exchange, LP)
12.2007 - 09.2010

Bachelor of Science - Management Information System

University of Texas at Arlington

Associate's degree - Arts

Tarrant County College

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