Summary
Overview
Work History
Education
Skills
Accomplishments
Activities Affiliations
Security Clearance
Languages
Timeline
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Jermaine L. Parker

Fort Worth,TX

Summary

Results-driven Lead Hardware Reliability Engineer with a strong background in failure analysis, root cause investigation, and reliability engineering. Experienced in leading technical teams, optimizing hardware performance, and leveraging data analytics to drive actionable insights. Adept at working across hardware, software, and production disciplines to enhance system reliability and operational efficiency. Passionate about solving complex engineering challenges and ensuring mission-critical systems perform flawlessly in the field.

Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.

Overview

11
11
years of professional experience

Work History

Vice President, Digital Software Application Engineer Lead Analyst

Citigroup Inc
09.2022 - 08.2024
  • Managed technical teams responsible for hardware-software reliability and failure analysis
  • Developed real-time field monitoring processes to detect failures proactively
  • Led root cause investigations, driving key software and hardware reliability enhancements

Robotic Process Automation Manager

The DOW Chemical Company
11.2020 - 09.2022
  • Led automation-driven reliability initiatives to optimize system performance
  • Designed and implemented failure detection and monitoring systems for real-time insights
  • Conducted statistical analysis to improve hardware failure predictability

Airplane Maintenance Engineer

The Boeing Company
09.2018 - 11.2020
  • Led failure analysis and root cause investigations to improve aircraft system reliability
  • Designed and implemented fault isolation procedures to enhance operational efficiency
  • Analyzed field telemetry data to detect trends, optimize reliability, and prevent failures
  • Partnered with cross-functional teams to drive reliability improvements across engineering disciplines

E-Enabling Service Engineer

The Boeing Company
09.2018 - 11.2020
  • Developed monitoring systems to assess hardware and software performance in the field
  • Applied statistical techniques to correlate production data, environmental conditions, and failure rates
  • Spearheaded hardware-software interface optimization to enhance system reliability

Manufacturing Engineer 3

Northrop Grumman
01.2017 - 09.2018
  • Conducted in-depth hardware reliability assessments to optimize performance and longevity
  • Led troubleshooting efforts to resolve complex system failures and improve component durability
  • Developed process improvement strategies to enhance system uptime and reduce maintenance costs

Health Management/Integrated Diagnostic Engineer

The Boeing Company
08.2013 - 12.2016
  • Led diagnostic analysis of avionics systems, identifying trends in component failures
  • Developed Built-In-Test (BIT) protocols for predictive maintenance and real-time monitoring
  • Conducted statistical failure analysis to drive continuous system improvements

Design and Analysis Engineer / Software Engineer

The Boeing Company
08.2013 - 12.2016
  • Assisted in electronic system design, validation, and reliability testing
  • Developed hardware failure mitigation strategies through rigorous data analysis

Education

Bachelor of Science - Electrical Engineering

Alabama A&M University
Normal, AL

Master of Business Administration (MBA) -

Purdue University Global
Indianapolis, IN

Mastery of Leadership Management -

University of California San Diego
La Jolla, CA

Security Plus Certification -

The University of Arizona
Tucson, AZ

Analytics for Decision-Making -

Babson College
Boston, MA

Skills

  • Failure Analysis & Root Cause Determination
  • Hardware Reliability & System Optimization
  • Data Analytics & Field Telemetry Interpretation
  • Statistical Analysis & Predictive Maintenance
  • Technical Leadership & Team Development
  • Test Campaign Design & Execution
  • Automated Monitoring & Fleet Performance Analysis
  • Process Improvement & Cross-functional Collaboration
  • Critical thinking
  • Decision-making
  • Relationship building
  • Team leadership
  • Complex Problem-solving

Accomplishments

  • Collaborated with team of 15 in the development of digital platform.
  • Resolved product issue through consumer testing.
  • Documented and resolved the removal of outdated software and hardware which led to faster processing and functionality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100 staff members.
  • Achieved success through effectively helping with delegating tasks to the most efficient and competent employee.
  • Documented and resolved outages within each software application which led to maintenance and updates that improved performance.

Activities Affiliations

  • Member: IEEE, NSBE, ASEE
  • Volunteer: Boeing Food Bank, Sophia Project Male Mentor
  • Youth Soccer & Basketball Coach, YMCA

Security Clearance

Active, 2015

Languages

English
Full Professional

Timeline

Vice President, Digital Software Application Engineer Lead Analyst

Citigroup Inc
09.2022 - 08.2024

Robotic Process Automation Manager

The DOW Chemical Company
11.2020 - 09.2022

Airplane Maintenance Engineer

The Boeing Company
09.2018 - 11.2020

E-Enabling Service Engineer

The Boeing Company
09.2018 - 11.2020

Manufacturing Engineer 3

Northrop Grumman
01.2017 - 09.2018

Health Management/Integrated Diagnostic Engineer

The Boeing Company
08.2013 - 12.2016

Design and Analysis Engineer / Software Engineer

The Boeing Company
08.2013 - 12.2016

Master of Business Administration (MBA) -

Purdue University Global

Mastery of Leadership Management -

University of California San Diego

Security Plus Certification -

The University of Arizona

Analytics for Decision-Making -

Babson College

Bachelor of Science - Electrical Engineering

Alabama A&M University
Jermaine L. Parker