JERMAINE L. PARKER
Fort Worth,TX
Summary
Customer-focused Senior Manager with 15+ years leading global operations, people strategy, resiliency planning, and governance execution across financial services and regulated enterprise environments. Proven ability to manage cross-border teams, support external clients, and execute business strategy aligned with transaction banking and cash management operational needs. Skilled in operational risk, audit support, development planning, escalation handling, and standardizing operating models. Known for strengthening business controls, improving customer experience, and implementing technology solutions that enhance operational efficiency, resiliency, and service consistency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vice President, Digital Software Application Engineering Lead Analyst (Senior Manager Scope)
Citigroup Inc.
09.2022 - 08.2024
- Led transaction banking–aligned operational workflows and supported external clients and internal stakeholders through escalation response, service analysis, and operational reporting to strengthen customer satisfaction and bank relationships.
- Executed people strategy initiatives by coaching staff, performing development planning, mentoring team members, and supporting succession and performance alignment across multiple regions.
- Supported external audit and internal audit cycles by preparing documentation, ensuring compliance with business controls, and coordinating evidence responses aligned with Federal Reserve, AML, sanctions, and Code of Conduct requirements.
- Enhanced resiliency by strengthening continuity procedures across UAT, contingency, and production environments, ensuring system redundancy, rapid recovery response, and risk-appropriate decision-making.
- Managed SLAs, KPIs, and operational scorecards to ensure high-quality service delivery and a consistent customer-focused experience for regulated financial systems supporting transaction workflows.
- Led technology solution integration and process improvements to reduce duplication, improve straight-through processing, and align operational performance with business strategy, efficiency targets, and growth objectives.
Robotic Process Automation Manager
The Dow Chemical Company
11.2020 - 09.2022
- Supported operational resiliency and SLA-focused process improvements by deploying automation solutions that reduced delays, optimized workflows, and enhanced data integrity across reporting and analysis functions.
- Delivered development planning and coaching for automation teams while documenting procedures supporting audit traceability, risk mitigation, and operational discipline.
Airplane Maintenance Engineer / E-Enabling Service Engineer
The Boeing Company
09.2018 - 11.2020
- Maintained compliance-focused operations requiring resiliency planning, accuracy controls, escalation support, and structured communication with global stakeholders and external customers.
- Interpreted technical requirements and ensured alignment with regulated documentation standards, reporting principles, and controlled processes.
Manufacturing Engineer III
Northrop Grumman
01.2017 - 09.2018
- Drove operational consistency and quality improvements supporting long-term business strategy, performance accuracy, and compliance objectives.
Education
Master of Business Administration -
Purdue University Global
Bachelor of Science - Electrical Engineering
Alabama A&M University
Cybersecurity Immersive | AI Operator Program
Divergence Academy
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- SQL
- Reporting Systems
- Change Control Tools
- Automation Platforms
- Data Analytics Tools
- Internal & External Audit Documentation
Affiliations
- IEEE
- NSBE
- ASEE
- STEM Mentor
- Community Volunteer
Certification
- MIT Organizational Strategy
- UCSD Leadership Mastery
- Babson AI for Leaders
- IBM Generative AI
- University of Arizona Network Security
Timeline
Vice President, Digital Software Application Engineering Lead Analyst (Senior Manager Scope)
Citigroup Inc.
09.2022 - 08.2024
Robotic Process Automation Manager
The Dow Chemical Company
11.2020 - 09.2022
Airplane Maintenance Engineer / E-Enabling Service Engineer
The Boeing Company
09.2018 - 11.2020
Manufacturing Engineer III
Northrop Grumman
01.2017 - 09.2018
Bachelor of Science - Electrical Engineering
Alabama A&M University
Cybersecurity Immersive | AI Operator Program
Divergence Academy
Master of Business Administration -
Purdue University Global
SECURITY CLEARANCE
Active (2015)