Summary
Overview
Work History
Education
Skills
Timeline
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KIET DO

Tampa

Summary

A motivated and customer-focused individual with 3 years of extensive experience in international restaurant service and U.S.-based food service (Starbucks). Possessing clear English communication skills, proficiency in Clover POS systems, and a strong work ethic. Eager to apply excellent customer service and food preparation abilities to the Fast Food Crew Member position at a McDonald's Franchisee in Charlotte, NC, with a commitment to long-term growth through the EB-3 sponsorship program.

Overview

4
4
years of professional experience

Work History

Server

Pho Quyen
01.2020 - 08.2022
  • Provided attentive and friendly service to a diverse international clientele at a restaurant specializing in Vietnamese cuisine.
  • Took customer orders with accuracy, ensuring all special requests and dietary needs were noted and communicated to the kitchen.
  • Engaged in consultative and persuasive communication, advising customers on menu selections to match their preferences and enhance their dining experience.
  • Managed multiple tables effectively in a fast-paced environment, ensuring timely service.
  • Maintained a clean and inviting dining area, adhering to hygiene standards.
  • Dates of Employment, reflecting approx. 3 years of restaurant experience

Barista / Crew Member (Part-time/On-campus)

Starbucks at USF
08.2023 - 11.2023
  • Accurately and efficiently took customer orders for beverages and food items, ensuring a positive customer experience.
  • Prepared a variety of coffee beverages, teas, and food items according to Starbucks' quality standards and recipes.
  • Operated POS systems for cash and card transactions with precision.
  • Maintained cleanliness and organization of the counter, preparation areas, and customer seating space.
  • Collaborated with team members to ensure smooth operations, especially during peak hours.

Education

Bachelor of Science - Computer Science

University of South Florida
Tampa, FL
08-2027

Skills

  • Languages:
  • English: Fluent (with clear and articulate pronunciation)
  • Vietnamese: Native
  • Customer Service: Customer Engagement, Order Taking & Accuracy, Menu Consultation & Advising, Upselling Techniques, Complaint Resolution, Building Customer Rapport
  • POS Systems: Proficient with Clover POS systems and payment processing
  • Food & Beverage: Food Preparation (familiarity with fast-paced kitchen environments), Beverage Preparation (specialty coffee, teas), Food Safety & Hygiene Standards

Timeline

Barista / Crew Member (Part-time/On-campus)

Starbucks at USF
08.2023 - 11.2023

Server

Pho Quyen
01.2020 - 08.2022

Bachelor of Science - Computer Science

University of South Florida

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