Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Kiev Pimentel

Las Vegas

Summary

I am a U.S. Marine veteran with over 4 years of honorable military service, currently pursuing a Bachelor's degree in Information Technology from the University of Phoenix. Fluent in English, I bring a diverse skill set from managing operations, logistics, and administration in global peacekeeping missions. I am known for my determination, attention to detail, and ability to adapt to challenges. Offering expertise in problem-solving, data analysis, and customer service. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Tech Support Specialist

Richtech Robotics
08.2023 - Current
  • Customer Support - Provide technical assistance through various channels to address customer inquiries and resolve issues related to the company's robotic products.
  • Technical Troubleshooting - Diagnose and promptly resolve hardware or software issues in robotic systems.
  • Product Expertise - Develop and maintain in-depth knowledge of the company's robotic products, staying updated on functionalities, features, and potential issues.
  • Documentation and Training - Create comprehensive documentation, including FAQs and guides, and conduct training sessions for customers and internal teams to enhance proficiency in using and maintaining robotic systems.

Production Manager

Best Choice Roofing
09.2022 - 10.2023
  • As a Production Manager, I optimize digital manufacturing processes, acting as a conductor of technological efficiency.
  • My role involves strategic planning, leveraging cutting-edge technology to streamline schedules, maintain quality, and troubleshoot technical issues.
  • I would bridge the gap between technology and production, ensuring our company excels in the digital age
  • With skills in Excel and Adobe Photoshop, I enhance efficiency and innovation.
  • Responsibilities include scheduling, resource assessment, budgeting, quality control, overseeing processes, and managing a virtual workforce.
  • I also handle material procurement equipment maintenance and collaborate with various departments for operational success.

Security Guard

St. Mortiz Security
01.2023 - 03.2023
  • As a Security Guard, I ensure safety and security by patrolling, enforcing rules, and responding to emergencies
  • I safeguard virtual environments in the digital realm, reviewing SIEMs and utilizing tools like Wireshark to detect and neutralize cyber threats.
  • Monitoring and Surveillance: Keeping a close watch on the surroundings, monitoring security cameras, alarms, and other security systems to detect any suspicious activities or security breaches.
  • Access Control: controlled access to specific areas, checking identification, ensuring only authorized individuals enter restricted zones, and preventing unauthorized access.
  • Enforcing Rules and Regulations: enforced security policies and guidelines set by the organization or property owner, such as parking regulations, dress codes, or visitor registration procedures.
  • Mobile Patrols: worked in mobile units, patrolling multiple locations or responding to alarm calls in various areas.

Plumbing Apprentice

Roto-Rooter Plumbing & Water Cleanup
02.2022 - 08.2022
  • Performed massive renovation projects for all kinds of locations, including both residential and commercial facilities
  • Often coordinate the best schedules for operations
  • Developed excellent communication skills between colleagues and customers if discrepancies needed to be fixed
  • Mindful of customers ensuring they have the best experience when working with them to resolve the issue.
  • Coordinated and executed renovation projects for residential and commercial facilities.
  • Developed strong communication skills with colleagues and customers.
  • Conducted various plumbing tasks, including installations, repairs, and replacements.

Production Worker

Nectar Bath Treats
06.2020 - 09.2020
  • Performed tasks on the factory floor, ensuring product quality and safety.
  • Loaded and ran machines, made minor adjustments, and recorded production data.
  • Adhered to safety precautions, handled dangerous chemicals, and maintained attention to detail.

Air Station Corporal

U.S. Marine Corps
05.2016 - 05.2020
  • Supported cross-functional units, managed teams, and operated equipment worth over $100M.
  • Tested fuel for aircraft to ensure safety and efficiency.
  • Conducted repairs and demonstrated technical expertise, including critical pump repairs in South Korea, Thailand, and Japan.

S3 Operations

U.S. Marine Corps
02.2017 - 02.2018
  • As an S3 Operations Specialist, I provided planning and training support, utilizing Excel and Microsoft Office.
  • I optimized efficiency and effectiveness, ensuring readiness for the battalion's operations.

Team Member

Smoothie King
06.2015 - 04.2016
  • Worked collaboratively to make the best smoothies and build relationships with customers and coworkers.
  • Emphasized honesty, fairness, respect, reliability, and responsibility in contributing to a positive team environment.

Education

Bachelor's Degree - Information Technology

University of Phoenix-Online Campus
Las Vegas, NV
11.2023

Bootcamp - Comptia Sec+ and Cloud Solutions

Intellectual Point
Sterling, VA
06.2023

High school diploma - Jazz

Las Vegas Academy
Las Vegas, NV
06.2015

Skills

  • Leadership
  • Management
  • Plumbing
  • Landscape Maintenance
  • Construction
  • Mechanical Knowledge
  • Critical Thinking
  • Remodeling
  • Customer service
  • Sales
  • Security
  • Production Management
  • Surveillance
  • Supervising Experience
  • Technical Support
  • Robotics
  • Operating Systems
  • Microsoft Windows

Certification

  • Entry Plumber, 07/01/21, Present, National Technical Institute
  • Certified Notary Public, 06/01/20, 06/01/24
  • OSHA 10, 08/01/21, Present
  • Guard Card, Present

Additional Information

Microsoft Power Platform - October 2023 Venetian Gaming Expo - October 2023 I hosted a showcase of our robots from Richtech Robotics to show their capabilities within these events.

Personal Information

  • Military Service Branch: United States Marine Corps
  • Military Service Rank: E4 Corporal
  • Willing To Relocate: Anywhere

Timeline

Tech Support Specialist

Richtech Robotics
08.2023 - Current

Security Guard

St. Mortiz Security
01.2023 - 03.2023

Production Manager

Best Choice Roofing
09.2022 - 10.2023

Plumbing Apprentice

Roto-Rooter Plumbing & Water Cleanup
02.2022 - 08.2022

Production Worker

Nectar Bath Treats
06.2020 - 09.2020

S3 Operations

U.S. Marine Corps
02.2017 - 02.2018

Air Station Corporal

U.S. Marine Corps
05.2016 - 05.2020

Team Member

Smoothie King
06.2015 - 04.2016

Bachelor's Degree - Information Technology

University of Phoenix-Online Campus

Bootcamp - Comptia Sec+ and Cloud Solutions

Intellectual Point

High school diploma - Jazz

Las Vegas Academy

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Kiev Pimentel