Ki'eve Butler
Phoenix,AZ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Owner/Mobile Detailer
J&S Mobile Detailing
Seattle, WA, Phoenix,AZ
02.2015 - 06.2026
- Developed and implemented efficient mobile detailing processes to enhance customer satisfaction.
- Managed daily operations, ensuring high-quality service delivery across various detailing packages.
- Trained and mentored team members on best practices in vehicle cleaning and maintenance techniques.
- Established strong relationships with clients, resulting in repeat business and positive referrals.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Lead Mover/Driver Manager
Two Men in a Truck
Everett, WA
08.2010 - 10.2014
- Led team in efficient packing and loading of customer belongings for transport.
- Trained new staff on safety protocols and proper lifting techniques.
- Coordinated logistics to optimize route planning for timely deliveries.
- Implemented process improvements to enhance overall moving efficiency.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Resolved customer inquiries and concerns, promoting positive service experiences.
- Maintained accurate inventory records of equipment and supplies used during moves.
- Conducted safety audits, reinforcing compliance with industry standards and regulations.
- Oversaw as many as 3 teams at time with more than 12 total personnel.
- Built strong relationships with clients to ensure repeat business and positive referrals.
- Reduced damage claims through careful handling of fragile items and proper use of equipment.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Moved furniture and boxes using utility dolly and truck ramp.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Lead Detailer
August Mobile Detailing
Lynnwood, WA
04.2007 - 09.2010
- Supervised daily detailing operations to ensure high-quality service delivery and customer satisfaction.
- Trained and mentored junior detailers on best practices and efficient techniques for vehicle care.
- Developed and implemented streamlined workflows, reducing turnaround time for detailing tasks.
- Conducted regular quality inspections to uphold company standards and identify areas for improvement.
- Managed inventory of cleaning supplies and equipment to ensure readiness for daily operations.
- Resolved customer concerns promptly, improving client retention and service reputation.
- Led efforts to standardize company-wide detailing procedures, resulting in increased efficiency and reduced errors.
- Increased client satisfaction by addressing concerns promptly and making necessary adjustments to detailing plans.
- Enhanced team productivity by providing ongoing training and mentoring for junior detailers.
- Played a key role in securing repeat clients due to exceptional attention to detail, professionalism, and ability to deliver results on schedule.
- Stayed up-to-date on advancements in technology relevant to our work, incorporating them into our strategies when applicable.
- Developed strong relationships with suppliers, negotiating favorable pricing on materials and services needed for projects.
- Maintained clean, tidy and safe work environment.
Home Health CNA
Sunrise Services LLC
Everett, WA
10.2005 - 01.2007
- Provided compassionate personal care to clients, enhancing their comfort and dignity.
- Assisted clients with daily living activities, including bathing, dressing, and meal preparation.
- Monitored vital signs and reported changes in health status to healthcare professionals.
- Implemented individualized care plans tailored to each client's needs and preferences.
- Educated clients and families on health management practices for improved well-being.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured timely medication administration for improved patient health outcomes.
Warehouse Worker
JanSport
Everett, WA
02.2003 - 03.2005
- Operated forklifts and pallet jacks to efficiently move inventory across warehouse.
- Conducted regular inventory audits to ensure accuracy and optimize stock levels.
- Trained new employees on safety protocols and operational procedures.
- Streamlined order picking processes, reducing time spent on fulfillment tasks.
- Collaborated with team members to improve workflow efficiency across shifts.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Commercial Door Installer
Tiz Doors
Everett, WA
02.2001 - 05.2002
- Installed diverse door types, ensuring secure and precise fittings for residential and commercial properties.
- Collaborated with clients to assess needs and recommend appropriate door solutions, enhancing customer satisfaction.
- Trained junior installers on best practices, tools usage, and safety protocols to ensure high-quality installations.
- Conducted site assessments to evaluate installation requirements, contributing to efficient project planning and execution.
- Operated power tools with safety precautions and protective personal equipment.
- Prepared job site for set up and tear down with appropriate supplies and materials.
- Educated consumer on multiple service categories to upsell products.
Education
Associate of Arts - Business Administration And Management
Edmonds Community College
Lynnwood, WA06-2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Staff hiring
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Effective leader
Timeline
Owner/Mobile Detailer
J&S Mobile Detailing
02.2015 - 06.2026
Lead Mover/Driver Manager
Two Men in a Truck
08.2010 - 10.2014
Lead Detailer
August Mobile Detailing
04.2007 - 09.2010
Home Health CNA
Sunrise Services LLC
10.2005 - 01.2007
Warehouse Worker
JanSport
02.2003 - 03.2005
Commercial Door Installer
Tiz Doors
02.2001 - 05.2002
Associate of Arts - Business Administration And Management
Edmonds Community College