Summary
Overview
Work History
Education
Skills
Hobbies, and these that are important to me.
Timeline
Generic

Kieya Williams

Memphis,TN

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Arby's through exceptional cash handling and problem-solving skills. Demonstrates reliability and a cooperative attitude, significantly contributing to team success. Skilled in POS system operations and known for maintaining high accuracy in cash drawer balancing, ensuring operational excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

2
2
years of professional experience

Work History

Cashier, Crew Member

Arby's
04.2024 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Ensure food is accurate and in the bag
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Upsold additional products and services to customers, increasing revenue.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • I work the front counter, drive thru and other areas, but mainly just those two.

Instore Shopper, Customer Service Seasonal Pos.

Whole Foods Market Inc
10.2023 - 02.2024
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Scanned each item's barcode before item's removal from shelf.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
  • Reported order discrepancies to team leader or other manager.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Stored perishable items in refrigerated area until customer's pickup.
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.

Crew Member

Taco Bell
08.2022 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.

Education

Associate of Arts - Criminal Justice, Criminology

Southwest Tennessee Community College
Memphis, TN
05.2026

High School Diploma -

Central High School
Memphis, TN
05.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Cash register systems
  • Cash handling expertise
  • Basic Math Competence
  • Payment Processing
  • Product Knowledge
  • Conflict Resolution
  • Refunds and exchanges
  • Issue Resolution
  • Cash Drawer Balancing
  • POS system operations
  • ID Verification
  • Order Packaging
  • Order Verification
  • Promotions and Discounts Understanding
  • Honest and Dependable
  • Problem-Solving
  • Reliable and Responsible
  • Active Listening
  • Adaptable and Flexible
  • Cooperative Attitude
  • Creative Thinking
  • Basic Mathematics
  • Cash Register Operations
  • Analytical Thinking
  • Upselling

Hobbies, and these that are important to me.

I am a big believer in community service, volunteer work, as well as being a DV and Childhood DV advocate.

I also am a Mental Health Advocate and Women's rights advocate. I am also a poetry writer, as well as short stories and book writer. I'm currently in school to become an Attorney, I'm hoping to work in multiple fields of law- Corporate, family and I want to be a children's lawyer as well. I want to someday become a Nurse Attorney who has both a law and nurse degree and work closely with hospitals AND I also want to work closely with Social Workers to ensure the safety of children in homes and in foster care.


  • MENTAL HEALTH ADVOCATE
  • COMMUNITY SERVICE
  • VOLUNTEER SERVICE
  • DOMESTIC VIOLENCE ADVOCATE
  • CHILDHOOD DV ADVOCATE
  • WOMEN'S RIGHTS ADVOCATE
  • NO CHILD HUNGRY WEEKLY DONATER
  • BUTTERFLY EFFECT- A MENTORING GROUP FOR YOUNG GIRLS, WOMEN
  • MUSIC LOVER
  • POETRY WRITER
  • SHORT STORY/BOOK WRITER


Timeline

Cashier, Crew Member

Arby's
04.2024 - Current

Instore Shopper, Customer Service Seasonal Pos.

Whole Foods Market Inc
10.2023 - 02.2024

Crew Member

Taco Bell
08.2022 - 01.2023

Associate of Arts - Criminal Justice, Criminology

Southwest Tennessee Community College

High School Diploma -

Central High School

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Kieya Williams