Kiffani Barnes
Summary
Results-driven administrative and customer support professional with experience working in high-volume healthcare, government program, and call center environments. Skilled in managing large volumes of data, reviewing documentation for accuracy and compliance, and providing professional customer support through phone, email, and digital platforms. Strong background in data entry, quality assurance, application processing, and administrative coordination. Known for exceptional attention to detail, strong organization, and the ability to maintain confidentiality while meeting strict accuracy and performance standards.
Overview
9
9
years of professional experience
Work History
Sales Qualification Associate
Engage CX
01.2025 - 02.2026
- Handled high-volume inbound calls from Medicare beneficiaries while maintaining excellent customer service and compliance standards.
- Collected and verified client information using structured intake scripts and CRM systems.
- Assessed customer needs and facilitated appropriate transfers to licensed Medicare agents, supporting sales conversion goals and enrollment opportunities.
- Demonstrated strong problem-solving skills and professionalism when addressing sensitive healthcare inquiries.
- Continuously met sales goals via strategic prospecting.
Document Reviewer (Contract)
Insight Global
09.2024 - 10.2024
- Reviewed high volumes of documentation to verify accuracy, completeness, and compliance with internal policies.
- Performed quality assurance checks to identify discrepancies, missing information, and formatting issues.
- Maintained detailed tracking records using Excel spreadsheets and internal databases.
- Evaluated document readability, organization, and data accuracy before final submission.
- Helped maintain workflow efficiency by ensuring documents moved through the review process quickly and accurately.
Data Entry Clerk/Quality Control Auditor
Aston Carter
09.2022 - 02.2024
- Entered and verified large volumes of data with a strong focus on speed and accuracy.
- Identified discrepancies between source documentation and system records and corrected errors accordingly.
- Maintained and updated spreadsheets to track and organize data entry activities.
- Conducted quality control reviews to ensure database integrity and compliance with company standards.
Eligibility Specialist (Contract)
Prince George's County Housing Development
08.2022 - 01.2023
- Reviewed and processed rental assistance applications to determine eligibility for state housing programs.
- Verified applicant documentation including financial records, identification, and supporting materials.
- Communicated with applicants, landlords, and property managers to gather required information.
- Performed detailed financial calculations and compliance reviews using Excel and program guidelines.
- Managed intake of new claims and performed routine follow-ups.
- Informed applicants of other agencies providing useful or related assistance.
Application Processor (Contract)
Public Consulting Group, Inc.
11.2021 - 07.2022
- Processed rental applications for government assistance programs to determine eligibility based on established criteria.
- Verified identity documentation including birth certificates, identification cards, and Social Security records.
- Prepared detailed reports explaining approval or denial decisions.
- Communicated with applicants through phone, email, and digital platforms regarding application status.
- Ensured all application documentation was complete, accurate, and compliant with program policies.
Appointment Scheduling Specialist (Contract)
MCI
01.2021 - 07.2021
- Maintained accurate scheduling records within database systems.
- Communicated appointment confirmations and follow-up details with clients.
- Managed patient records while maintaining strict confidentiality and HIPAA compliance.
- Improved scheduling efficiency through strong organization and attention to detail.
Customer Care Supervisor
Sykes
05.2017 - 12.2020
- Supervised customer service operations within a fast-paced call center environment.
- Conducted call audits to ensure quality standards, compliance, and proper customer interaction techniques.
- Generated reports on performance metrics including call resolution, call duration, and customer satisfaction.
- Assisted in resolving escalated customer issues and improving service processes.
- Supported team development through feedback, coaching, and quality monitoring.
Education
Business Management
Management And Strategy Institute
High School Diploma -
Demopolis High School
Demopolis, ALSkills
Customer Service & Client Support
Quality Assurance & Compliance Review
Data Entry & Data Verification
Application & Document Processing
Remote Work & Time Management
Document Review & Audit
Administrative Support & Conflict Resolution
Timeline
Sales Qualification Associate
Engage CX
01.2025 - 02.2026
Document Reviewer (Contract)
Insight Global
09.2024 - 10.2024
Data Entry Clerk/Quality Control Auditor
Aston Carter
09.2022 - 02.2024
Eligibility Specialist (Contract)
Prince George's County Housing Development
08.2022 - 01.2023
Application Processor (Contract)
Public Consulting Group, Inc.
11.2021 - 07.2022
Appointment Scheduling Specialist (Contract)
MCI
01.2021 - 07.2021
Customer Care Supervisor
Sykes
05.2017 - 12.2020
Business Management
Management And Strategy Institute
High School Diploma -
Demopolis High School