Arkeim Owusu
Charlotte,NC
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sales Qualification Associate
Select Quote
Charlotte, NC
02.2023 - 11.2023
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Promoted sales initiatives to support company brand.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Connected clients to a licensed sales agent to review their Medicare policies, and add any additional benefits necessary
Billing Specialist
USAA
Charlotte, NC
01.2022 - 08.2022
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Worked effectively with medical payers such as Medicare, Medicaid commercial insurances to obtain timely and accurate payments
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Verified accuracy of accounts payable payments
- Generated financial statements and reports detailing accounts receivable status
- Responded to customer concerns and questions on daily basis.
Customer Service Representative
Advanced Call Center Technologies, LLC
Charlotte, NC
12.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
- Issued out new bank cards for clients who misplaced the previous one
- Exhibited high energy and professionalism when dealing with clients and
Insurance Sales Agent
TRANZACT
Charlotte, NC
06.2019 - 11.2020
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Drove team revenue totals by bringing in top sales numbers
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Business Management
Livingstone College
Skills
- Meeting Sales Goals
- Sales and Promotions
- Building Customer Relationships and Loyalty
- Attention to Detail
- Customer Service
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Upselling Techniques
- Problem-Solving
- Flexible Schedule
- Adaptable and Flexible
- Available Nights, Weekends and Holidays
Languages
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Sales Qualification Associate
Select Quote
02.2023 - 11.2023
Billing Specialist
USAA
01.2022 - 08.2022
Customer Service Representative
Advanced Call Center Technologies, LLC
12.2020 - 11.2021
Insurance Sales Agent
TRANZACT
06.2019 - 11.2020
Business Management
Livingstone College