KIHULU GOUVEIA
Hilo
Summary
Accomplished in relationship selling and problem-solving, I leveraged sales strategies at Zumiez to exceed sales goals and build lasting customer rapport. Skilled in money handling and client service, my professional demeanor and outgoing personality have consistently enhanced customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Front End Team Lead
Walmart
Hilo
10.2024 - Current
- Led front-end development team in implementing user-friendly interfaces.
- Collaborated with cross-functional teams to enhance customer shopping experience.
- Mentored junior developers on coding best practices and design principles.
Sales Associate
Zumiez
Hilo
06.2024 - 10.2024
- Assisted customers with product selection and provided exceptional service.
- Maintained store organization and ensured merchandise was displayed attractively.
- Operated cash register and processed transactions accurately and efficiently.
- Collaborated with team members to meet daily sales goals and objectives.
- Educated customers on promotions, events, and loyalty programs effectively.
- Resolved customer inquiries and complaints professionally and promptly.
- Stocked shelves and replenished inventory to maintain product availability.
- Participated in visual merchandising to create engaging store displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Sales Associate
Island Cell
Hilo
06.2023 - 10.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
Security Guard
Allied Universal Security Services
Hilo
01.2022 - 06.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Interacted assertively but non-confrontationally with personnel and general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Investigated suspicious activities and persons to maintain security of premises.
- Examined doors, windows and gates to verify security.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports of all security breaches and investigations.
Loss Prevention Specialist
Sack N Save Puainako
Hilo
12.2020 - 10.2021
- Wipe down Shopping Carts
- Greet customers
- Retrieve carts
Security Guard
American Guard Services
Hilo
09.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Guard
Allied Universal
Hilo
09.2019 - 03.2020
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Examined doors, windows and gates to verify security.
Education
High School -
Keaau High School
Kea'au, HISkills
- Sales Strategies
- Professional Demeanor
- Relationship selling
- Persuasion techniques
- Problem-Solving
- Building rapport
- Money Handling
- Time Management
- Sales Goals Attainment
- Stocking and Receiving
- Flexible Schedule
- Meeting deadlines
- Client Service
- Outgoing Personality
Timeline
Front End Team Lead
Walmart
10.2024 - Current
Sales Associate
Zumiez
06.2024 - 10.2024
Sales Associate
Island Cell
06.2023 - 10.2024
Security Guard
Allied Universal Security Services
01.2022 - 06.2024
Loss Prevention Specialist
Sack N Save Puainako
12.2020 - 10.2021
Security Guard
American Guard Services
09.2019 - 03.2020
Security Guard
Allied Universal
09.2019 - 03.2020
High School -
Keaau High School