Kiko Mitchell
Arcata,CA
Summary
I am a dependable team player with a focus on expanding creative abilities, complemented by strong time management and problem-solving skills. My goal is to create compelling customer experiences that contribute to both company success and personal career advancement. Proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Bohemia Tea & Coffee
Los Angeles, CA
09.2023 - Current
- Extensive knowledge on types of tea, brewing temperature, origins, etc
- Took inventory daily of teas, food, prep items, etc
- Counted the cash drawer each morning
- Swiftly took orders and prepared drinks
- Greeted new and returning customers to build relationships resulting in customer loyalty
- Designed seasonal and special menus
- Gave input on decisions regarding expansion of business
- Ran social media accounts to promote business growth
- Ran through employee operations to find ways to run things smoother
- Curated merchandise and pitched sales tactics.
Business/Marketing Specialist
Remote
05.2022 - Current
Server/Hostess
Saw Shop Public House
Kelseyville, CA
03.2021 - 08.2023
- Took reservations, takeout orders over the phone and evenly distributed guests to all servers
- Memorized 30 menu items and rotating brunch, lunch and dinner specials as well as common and popular drink pairings in order to give customized recommendations to guests
- Swiftly resolved conflict resulting in customer satisfaction
- Greeted new and returning customers to build relationships resulting in customer loyalty
- Anticipate needs of customers to keep guests satisfied.
Fashion PR Intern
CLD PR
Los Angeles, CA
- Assisted stylists looking to fit certain criteria
- Wrote PR emails to attract customers to websites
- Cross searched and filtered through posts for promotions
- Tracked progress on business growth for multiple brands
- Strong communication and networking skills
- Developed spreadsheets that displayed sales in various geographic regions that were also broken down by several demographic factors
- Assisted in gifting events to ensure satisfaction of guests/influencers.
Education
Cal Poly Humboldt
05.2026
Clear Lake High School
05.2021
Skills
- Social Media Marketing
- Food Handlers Certification
- Foreign Language
- Guest Engagement
- Table Setting
- Table Bussing
- Food Running
- Guest Relations Management
Skillscertifications
- Social Media Marketing Certified
- Food Handlers Certification
- Foreign Language
Languages
- English, Fluent
- Japanese, Fluent
- Spanish, Advanced
- American Sign Language, Basic
- Typing, 80 WPM
Affiliations
- Photography
- Baking and Cooking
- Climbing
- Biking
Languages
Spanish
Limited
Japanese
Limited
Certification
- Food Handler's Certificate
References
References available upon request.
Timeline
Barista
Bohemia Tea & Coffee
09.2023 - Current
Business/Marketing Specialist
Remote
05.2022 - Current
Server/Hostess
Saw Shop Public House
03.2021 - 08.2023
Fashion PR Intern
CLD PR
Cal Poly Humboldt
Clear Lake High School
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