Genesis Salazar Cruz
Clermont,FL
Summary
Marketing and communication graduate with a strong background in customer service within fast-paced environments. Expertise in digital marketing strategies and relationship management, utilizing bilingual communication skills to drive customer engagement. Proven ability to enhance customer satisfaction through effective communication and tailored marketing approaches.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Disney Spring, FL
05.2023 - Current
- Provided exceptional customer service within a dynamic retail environment.
- Fostered customer loyalty through personalized service and effective communication.
- Ensured adherence to quality standards while preparing beverages and food items.
- Collaborated with team members to meet operational and customer satisfaction objectives.
- Managed multiple tasks while ensuring high attention to detail in a fast-paced environment.
- Developed problem-solving and conflict-resolution skills through daily customer interactions.
Crew member
Panda Express
Orlando, Florida
02.2021 - 04.2023
- Delivered friendly, efficient customer service that enhanced guest experience in a fast-paced restaurant environment.
- Took customer orders accurately and processed cash, credit, and mobile payments.
- Served food while ensuring proper portion sizes and food presentation.
- Addressed customer questions and concerns professionally, contributing to customer satisfaction and loyalty.
- Ensured cleanliness and organization of dining area, kitchen, and service stations to uphold company standards and create a welcoming atmosphere.
- Restocked food and beverages to ensure availability during service.
- Followed food safety, sanitation, and company standards.
- Worked collaboratively with team members to ensure smooth daily operations.
Education
Master of Science - Marketing
Florida International University
Miami, FL05-2027
Bachelor of Science - Maketing & Communication
Keiser University
Miami, FL12-2025
SGA Certificate - Project Management Mindful Decision Making with Mel Robbins
Arizona State University
01-2025
Skills
- Customer service excellence
- Customer relationship management
- Team collaboration
- Problem solving
- Project management
- Marketing communication
- Social media marketing
- Digital marketing fundamentals
- Microsoft Office Suite
- Canva design
- Public speaking
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Barista
Starbucks
05.2023 - Current
Crew member
Panda Express
02.2021 - 04.2023
Master of Science - Marketing
Florida International University
Bachelor of Science - Maketing & Communication
Keiser University
SGA Certificate - Project Management Mindful Decision Making with Mel Robbins
Arizona State University