Kila Blaise
Stafford,VA
Summary
Self-motivated Cyber Network defense Analyst with experience supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders to assess project needs. Certified in CASP+, SEC+, CCNA, CC, A+ and multiple job specific trainings, I excel in IT security best practices, risk mitigation, and managing multiple projects simultaneously. My skills include excellent problem-solving abilities, effective communication, and a strong understanding of RMF processes. Please be advised that duty to the nature of most of the duties performed, the Job experience section cannot provide actual job functions.
Overview
6
6
years of professional experience
Work History
DCO CND ANALYST
780th MI BDE
Fort Meade, MD
08.23 - Current
- Collaborated with operators and Dev engineers for seamless integration with the CI/CD pipeline
- Consistently monitored security controls for any modifications or signs of compromise that may affect system security.
- Utilized pattern recognition techniques to analyze network traffic for the identification of malicious or suspicious patterns
- Provided connection logs for various standard protocols such as DNS, HTTP, and FTP to provide context.
- Created a comprehensive visual dashboard to monitor and display system status by employing tools such as zeek, kibana, and grafana.
- Maintained accurate records of all data collected during analysis processes.
- Analyzed key performance indicators to identify effective strategies.
Information Technology Specialist(25B)
US ARMY NATIONAL GUARD
Lexington, Massachusetts
03.2018 - Current
- Installed, operated, and maintained computer systems, IT networks, and cable and wire communication systems, ensuring optimal functionality and performance
- Conducted limited field level maintenance on computer systems to address hardware and software issues promptly, minimizing downtime
- Performed system administration (SA) tasks, maintaining computers and servers within the computing environment (CE) and network environment (NE)
- Executed network administration (NA) responsibilities, including the installation, configuration, and maintenance of network computing equipment such as routers, switches, desktops, and laptops
- Managed Communication Security (COMSEC) Accounts in accordance with AR 380-40, ensuring compliance with security protocols
- Provided system administration support for IT platforms in various operational environments, ensuring continuous availability and functionality
- Delivered direct support for digital management systems, contributing to the efficiency of digital workflows
- Executed cyber security functions, ensuring the implementation of security services and attributes, including availability, authentication, confidentiality, integrity, and non-repudiation
- Verified and implemented network security policies, addressing vulnerabilities identified by cyber network defense teams
- Managed Network and IT processes, including incident and problem processing, change request processing, availability management, and user interaction
- Assisted in planning, configuring, managing, and monitoring the local area network (LAN), optimizing network performance and reliability
- Collaborated with cross-functional teams to ensure the seamless integration of IT systems and networks in alignment with organizational goals.
Technical Support Analyst III
BCS365
Rockland, MA
10.2022 - 03.2023
- Utilized AZURE AD to create and manage tenants based on business needs
- Configured and implemented MFA to enhance user access security aligned with company policy
- Implemented and oversaw Azure Active Directory (AAD) security policies, including Conditional Access and Identity Protection, to enhance overall security and minimize potential threats
- Evaluated compatibility of third party products with existing technology stack and provided recommendations for their adoption.
- Deployed new versions of existing applications while ensuring compatibility with existing infrastructure.
- Provided remote support services for clients using virtual private networks or other remote access technologies.
- Installed, configured, tested, maintained, monitored, and troubleshot operating systems, application software, hardware devices, printers, scanners.
- Coordinated with vendors regarding the purchase of replacement parts or upgrades when needed.
- Assisted with testing changes prior to release into production environment in order to minimize risks associated with deployments.
Help Desk Technician
Alpha Omega Computer solutions
Billerica, Massachusetts
05.2021 - 10.2022
- Provided first-level technical support to end-users via phone, email, and in-person interactions
- Diagnosed and resolved hardware and software issues, escalating complex problems to the appropriate support teams
- Assisted users with account setup, password resets, and access permissions
- Utilized remote desktop tools to troubleshoot and resolve issues for off-site users
- Maintained accurate and detailed records of support requests, resolutions, and follow-up actions
- Conducted training sessions for end-users to enhance their understanding of software applications and IT systems
- Collaborated with IT teams to identify recurring issues and implement proactive solutions
- Stayed current on technology trends and updates to provide informed and effective support
- Participated in on-call rotations to address urgent support issues outside of regular business hours
- Contributed to the development and improvement of support documentation and knowledge base articles
- Implemented preventive measures to enhance system security and prevent common user errors
- Conducted regular system audits to ensure compliance with IT policies and procedures
- Collaborated with vendors to troubleshoot and resolve hardware and software issues under warranty
- Provided excellent customer service by ensuring timely and professional communication with end-users.
Desktop Field technician
Worldwide Tech Services
Tewksbury, Massachusetts
10.2020 - 05.2021
- Installed, configured, and maintained desktop hardware and software systems as part of vendor warranty support (Dell, Lenovo, and HP)
- Diagnosed and resolved hardware and software issues for end-users as part of vendor warranty support
- Provided technical support to end-users via phone, email, and in-person
- Performed system upgrades to include HDD to SSD upgrades, Motherboard changing and rebranding, keyboard replacements, LCD/LED screen replacements
- Maintained accurate records of hardware and software inventory
- Collaborated with other IT teams to resolve complex technical issues such as server failures, power supply unit surges, etc
- Trained end-users in the use of hardware and software systems
- Maintained and updated technical documentation for hardware and software systems.
Education
BS Information technology -science concentration -
UMass Lowell
AS- Cybersecurity -
Middlesex community college
01.2021
US ARMY Information Technology Specialist -
HTRTS
01.2023
HQDA DCS, G-6 - CompTIA Advanced Security Practitioner (CASP) - CAS-004-Percipio -
HQDA DCS, G-6
HQDA DCS, G-6 - Certified Information Systems Security Professional (CISSP) 2021-Percipio -
HQDA DCS, G-6
First US Army - CompTIA Network+ N10-008-Percipio -
First US Army
RedHat certified Systems Administration (RH 124 & RH 134) -
Skills
- Risk Management Framework
- Mitre ATT&CK
- Network Administration
- NIST SP 800-30 Rev 1
- NIST SP 800-37 Rev 2
- NIST SP 800-39
- NIST SP 800-160 Vol 1
- NIST SP 800-64
- TCP/IP
Securitylevel
TOP SECRET with SCI -CI Poly (Active)
Certification
- CISSP
- CompTIA CASP+ CE
- CompTIA SECURITY+ CE
- Cisco CCNA
- ISC2 Certified in Cybersecurity (CC)
- CompTIA A+
- DoD Directive 8570 IAT Level III Compliant
- DoD Directive 8570 IAM Level III Compliant
References
References available upon request.
Timeline
Technical Support Analyst III
BCS365
10.2022 - 03.2023
Help Desk Technician
Alpha Omega Computer solutions
05.2021 - 10.2022
Desktop Field technician
Worldwide Tech Services
10.2020 - 05.2021
Information Technology Specialist(25B)
US ARMY NATIONAL GUARD
03.2018 - Current
BS Information technology -science concentration -
UMass Lowell
AS- Cybersecurity -
Middlesex community college
US ARMY Information Technology Specialist -
HTRTS
HQDA DCS, G-6 - CompTIA Advanced Security Practitioner (CASP) - CAS-004-Percipio -
HQDA DCS, G-6
HQDA DCS, G-6 - Certified Information Systems Security Professional (CISSP) 2021-Percipio -
HQDA DCS, G-6
First US Army - CompTIA Network+ N10-008-Percipio -
First US Army
RedHat certified Systems Administration (RH 124 & RH 134) -
DCO CND ANALYST
780th MI BDE
08.23 - Current
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