Kila Williams
Mt. Juliet,US
Summary
Customer-focused , self driven and high-energy team member with experience in collections, customer service, payment processing, conflict resolution, and time management.
Overview
15
15
years of professional experience
Work History
Contract Billing Specialist
Carson Construction Group
Nashville, TN
02.2020 - 08.2024
- Ensuring that the billing processes for a contractual agreement are accurate and timely.
- Understanding the terms of the contract. Creating contract for new customers or making changes to existing ones.
- Creating invoices and processing them within deadlines. Resolving billing issues and customer disputes.
- Answering customer calls and communicating billing details to the customers.
- Accepting payments, and preparing billing reconciliations.
Collection Specialist
Pace Financial LLC
Brentwood, TN
01.2017 - 01.2020
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Used skip tracing and other methods to locate missing, unresponsive, or hard to find debtors.
A/R Coordinator
Premier Parking
Nashville, TN
03.2014 - 01.2017
- Preparing customer invoices, researching, verifying and recording transactions to resolve account discrepancies.
- Processing vendor invoices into the accounting system.
- Apply credits or unallocated cash to customer invoices.
- Correspond to emails / voicemails
- Import lockbox checks
- Assist with the in the year-end audits
- Organize and maintain files electronically and hard copy
Customer Representative
Verizon Wireless
02.2010 - 05.2014
- Handling all inbound calls from customers
- Assisting with making exceptions for customer experience
- Providing a solution for customer escalations
- Placing follow up calls to customers to provide a possible resolution
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.
Education
- Business Management
Tennessee State University - Education Is Still Ongoing
NashvilleHigh School Diploma -
Hunters Lane Comprehensive High School
Nashville, TN05.1995
Skills
- Leadership
- Active listening
- Skills management
- Computer literacy
- Customer service
- Problem solving
Timeline
Contract Billing Specialist
Carson Construction Group
02.2020 - 08.2024
Collection Specialist
Pace Financial LLC
01.2017 - 01.2020
A/R Coordinator
Premier Parking
03.2014 - 01.2017
Customer Representative
Verizon Wireless
02.2010 - 05.2014
- Business Management
Tennessee State University - Education Is Still Ongoing
High School Diploma -
Hunters Lane Comprehensive High School