Kilee Norris
Red Oak
Summary
Results-driven Assistant Community Manager with a proven track record in operations, resident retention, and team collaboration. Seeking to leverage strong communication, leadership, and problem-solving skills to drive community performance and enhance resident satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Greystar Property Management
Red Oak
05.2019 - Current
- Evaluate apartment applications, credit reports, and income documentation to ensure accurate and compliant eligibility decisions.
- Maintained community operations by proactively identifying and resolving resident and property issues.
- Strengthened resident retention through proactive communication and effective conflict resolution.
- Achieved 50% renewal retention rate by implementing targeted resident engagement strategies.
- Processed invoices and payments accurately and on schedule, ensuring financial compliance.
- Support leasing efforts by showcasing units and guiding prospective residents through the application process.
- Manage delinquency accounts and implement strategies to meet financial targets.
- Assist the Community Manager with expense tracking, and operational reports.
- Responded promptly to resident concerns and emergencies, ensuring high service standards and resident satisfaction.
- Produced and delivered weekly operational and performance reports.
Front Server & Cocktail/Back Server/Hostess
B&B Butchers and Restaurant
Fort Worth
12.2017 - 05.2019
- Provided exceptional customer service in fast-paced, high-volume environment, enhancing guest satisfaction.
- Coordinated reservations and seating for large parties, reducing wait times and improving guest flow.
- Provided full-service dining support, including order taking, food delivery, and guest engagement.
- Maintained in-depth knowledge of menus, specials, and events to enhance guest experience.
- Supported team operations by assisting servers, preparing tables, and maintaining service areas.
- Facilitated successful on-site and off-site events and banquets, ensuring smooth operations and memorable experiences.
Education
High School Diploma -
Fossil Ridge High School
Fort Worth, TX06-2013
Skills
- Strategic Planning & Execution
- Team Collaboration & Coordination
- Leadership & Team Development
- Problem Solving & Conflict Resolution
- Multi-Tasking & Time Management
- Detail-Oriented & Goal-Driven
- Verbal & Written Communication
Accomplishments
Certified in Dale Carnegie Advanced Sales
Programs
- Yardi 7s
- RealPage - OneSite
- RealPage - Ops
- Conservice Utility Billing
- CRM
- Funnel
Communities Managed
- RiverVue - Fort Worth, TX (May 2019 - December 2021)
- Encore Panther Island - Fort Worth, TX (December 2021 - February 2025)
- Depot on Main Burleson, TX (February 2025 - March 2025)
- Emerson at Red Oak - Red Oak, TX (March 2025 - Present)
Timeline
Assistant Community Manager
Greystar Property Management
05.2019 - Current
Front Server & Cocktail/Back Server/Hostess
B&B Butchers and Restaurant
12.2017 - 05.2019
High School Diploma -
Fossil Ridge High School