Kiley Bacher
Orlando,Fl
Summary
Passionate Lodging and Marketing Candidate with a drive for ensuring fun, laugher, and memories for families across the world.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Leader Internship
Rosen Hotels And Resorts
08.2023 - 12.2023
- Checked guests in and out of hotel
- Provided guidance and answered general questions
- Welcomed guests into hotel with pleasant and open attitude
- Inspected rooms for cleanliness
- Managed housekeeping
- Hostessing
- Preparing dining rooms and servers for service
- Table Touches
Exam Prep Tutor
Huntington Learning Center
10.2022 - 06.2023
- Assisted over 50 students with homework and provided supplementary instruction.
- Supported students with helpful study habits and exam strategies. (SAT, ACT)
- Promoted development of good study habits and learning skills.
- Collaborated with students daily to complete homework assignments, identify lagging skills and correct weaknesses.
- Aided students in their college search/ application process
- Developed valuable problem-solving strategies with peers to provide assistance in understanding difficult concepts.
Digital Marketing Intern
PPC Broadband
05.2021 - 08.2021
- Designed and presented social media campaign ideas.
- Assisted in managing corporate social media channels.
- Performed market analysis and researched latest trends.
- Created engaging content for Pinterest, Facebook and Instagram.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Maintained editorial calendar to keep content timely, relevant and engaging.
Cashier
Healthy Living Market And Cafe
05.2020 - 02.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Hostess
Carson's Woodside Tavern
05.2018 - 08.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Bachelor of Science - Hospitality Management
Rosen College of Hospitality Management, UCF
Orlando, FL06.2025
Bachelor of Arts - Communications And Film Studies
Le Moyne College
Syracuse, New York05.2022
Skills
- SEO
- Social Media Management
- Social Media Marketing
- Content Creation
- Google Analytics
- Adobe Creative Suite
- Adobe Premiere Pro
- Filming
- Hootsuite
- Google Ads Certified
- Verbal and Written Communication
- SAT Tutoring
- Group and Individual Instruction
- ACT Preparation
- Essay Writing
- Microsoft PowerPoint
- Customer Relations
Certification
- First Aid/CPR Certified
- Merchant Mariner Certified , NCL - 2022
Timeline
Hospitality Leader Internship
Rosen Hotels And Resorts
08.2023 - 12.2023
Exam Prep Tutor
Huntington Learning Center
10.2022 - 06.2023
Digital Marketing Intern
PPC Broadband
05.2021 - 08.2021
Cashier
Healthy Living Market And Cafe
05.2020 - 02.2021
Hostess
Carson's Woodside Tavern
05.2018 - 08.2018
Bachelor of Science - Hospitality Management
Rosen College of Hospitality Management, UCF
Bachelor of Arts - Communications And Film Studies
Le Moyne College
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