Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Languages
Timeline
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Felishia Hendra

New York

Summary

Results-driven professional with a Bachelor's in Biology and a strong foundation in scientific research, data analysis, and experimental techniques. Proven experience in sales, business development, and customer engagement, showcasing the ability to cultivate relationships, drive revenue, and deliver customized solutions. Skilled at effectively communicating complex scientific concepts in a clear and value-driven manner, making science accessible to clients and stakeholders. Passionate about leveraging problem-solving, communication, and analytical skills to achieve success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

VIP Client Host | Hospitality & Nightlife

Self-Employed
05.2021 - Current
  • Provided exceptional service to high-net-worth clients, ensuring a seamless and exclusive nightlife experience
  • Cultivated and maintained strong client relationships, driving repeat business and customer loyalty
  • Utilized consultative sales techniques to promote premium services, increasing revenue and client satisfaction
  • Coordinated reservations, managed guest lists, and facilitated smooth event operations in high-energy environments
  • Developed strong communication, negotiation, and interpersonal skills to engage diverse clientele professionally

Founder and Owner

Layers of Luxury LLC
10.2020 - Current
  • Built and managed an e-commerce jewelry brand, overseeing sales, marketing, and customer engagement
  • Developed SEO and social media strategies, increasing brand visibility and driving sales growth
  • Analyzed sales data and customer behavior to refine product offerings and improve profitability
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.

Corps Member

Jumpstart AmeriCorps
09.2019 - 05.2022
  • Provided early childhood education support to preschool children in underserved communities.
  • Assisted in implementing literacy and social-emotional learning activities to promote school readiness.
  • Worked collaboratively with a team to create engaging lesson plans and interactive learning experiences.
  • Built meaningful relationships with children, families, and community partners to foster a positive learning environment.
  • Completed training in early childhood education, classroom management, and community engagement.

Server

Various Locations
09.2014 - 01.2020
  • Strengthened ability to build rapport quickly, handle objections, and upsell
  • Developed high-level interpersonal and communication skills by interacting with diverse customers in fast-paced environments
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Sales Associate

Hollister Co.
02.2017 - 08.2018
  • Provided personalized customer experiences, identifying needs and making tailored product recommendations
  • Managed point-of-sale transactions and contributed to overall store sales goals
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science - Biology

Pace University
New York, NY
05-2022

12-Week Intensive Sales Course -

Elite Closers
08-2024

Skills

  • Customer service
  • Objection handling
  • Negotiation sales
  • SEO
  • Multitasking proficiency
  • Effective time management
  • Data analysis
  • Laboratory techniques

Certification

  • Basic Life Support
  • Phlebotomy
  • EKG

Affiliations

  • Tri-Beta Biology Honors Society

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

VIP Client Host | Hospitality & Nightlife

Self-Employed
05.2021 - Current

Founder and Owner

Layers of Luxury LLC
10.2020 - Current

Corps Member

Jumpstart AmeriCorps
09.2019 - 05.2022

Sales Associate

Hollister Co.
02.2017 - 08.2018

Server

Various Locations
09.2014 - 01.2020

Bachelor of Science - Biology

Pace University

12-Week Intensive Sales Course -

Elite Closers

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Felishia Hendra